Capability:
• We are looking for a technical analyst with experience in customer engagement and working day to day technical support issues. The ability to follow up with our partner teams and dig into application function is required to work day-to-day support tickets outside of the on-call cycle.
• A background in AWS cloud-based application development and monitoring is required. With a large amount of our application support in the AWS space, this helps fit into our support model with a skillset required for on-call within the team.
• Prior on-call experience is needed as the resource is expected to be self-sufficient once up to speed and in the on-call rotation.
• Experience with SQL & Splunk logging are a must
• Prior experience supporting customer facing front end financial account systems is strongly preferred.
• Experience with application monitoring tools like New Relic, Grafana, and to a lesser extent Wiley

Responsibilities:
• On-call production support responding to escalated system events, automated alerts, and x-matter pages
• On-call system monitoring and maintenance of application technical documentation and system alerts.
• Restoration of services and applications from disruptions
• On-Demand system validations related to various deployment efforts that require production support team assistance.
• Day to day individual incident management including triage, research, and escalation or resolution.

Outcome & Benefits:
• Reduce ticket turnaround time
• Reduce ticket backlog
• Improved ability to absorb leave requests across the team
• Improved ability to absorb support related impacts like unplanned time away, last minute audit or compliance requests.
• Free up FTE resources for other st***gic work like application onboarding, documentation standardization, SOC Audit, EOL and decommission initiatives

Required Skills : - Must have experience with Splunk, New Relic, Grafana and AWS - Must be willing to go on site to Owings Mills, MD two days a week - Must be willing to do an on-call rotational schedule
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :No
Exclusive to Client :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Assessment/Analysis
Master Job Title :Other
Branch Code :Baltimore
Indotronix is an Equal Opportunity Employer

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