You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Focus

Responsible for supporting project teams in the analysis of business, application, and technical infrastructure requirements for the Meeting Technology Team. Supports the design, build, improvement and integration of infrastructure required to support the infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that implement to Technology standards.

Key Responsibilities

• Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies with a primary focus on WebEx.
• Define processes, documentation and engineering diagrams for technical and operations support
• Responsible for the quality of work in terms of the technical design, implementation, testing and
• alignment to technical compliance standards.
• Provide lead support and direction to the team responsible for the overall health and maintenance of all infrastructure assets
• Management and coordination of vendor and third-party escalation support
• Provide internal analysis and support to ensure proper support during outages or periods of degraded system performance
• Conduct infrastructure performance and security assessments
• Participate in the infrastructure design and selection process
• Align customer needs to the evolution of the platform product roadmap
• Handle the diagnosis and correction of infrastructure problems
• Drive proof of concepts to test new capabilities and technologies

Education & Experience

6-8 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering

• Experience with a Cisco Cloud Collaboration tools and VoIP Protocols
• Practical application using Agile or other rapid application development methods
• Bachelor's Degree in computer science, computer engineering, or related field required preferred
• Up to 4 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering

Knowledge/Skills

• Specific technical knowledge in one or more of the following areas:
• Cisco Cloud Collaboration Technologies:
  • Hybrid Calendar
  • WebEx App formerly known as " WebEx Teams "
  • Video Conferencing (Cisco TelePresence)
  • Room OS 11
  • Cloud Calling
  • Control Hub Administration
  • Site Service Administration
  • Jabber
• VoIP Protocols such as SIP, MGCP, SCCP and H.323
• Video Devices ie. Cisco Room Series, Desk Pro
• Microsoft Exchange / Active Directory / Outlook
• Analytical skills and technical knowledge to take on service problems of moderate to high complexity
• Able to decipher VoIP, Video and Webex topologies

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.