Senior Manager, Information Technology Enterprise Operations

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For® " is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

PURPOSE AND SCOPE:

The Senior Manager, IT Enterprise Platform Operations is responsible for deploying business and technology standards and services for the operations of the server operations team. Overall responsibility for all Enterprise platforms and systems as it relates to support by the Technical Services team. This is to include Active Directory, DHCP, Exchange, printing services, and other systems that are part of the Enterprise. Develops and adheres to service levels for area of responsibility for both in house and third-party software applications. Oversees the development and processes for enterprise operations, responsible for ensuring that the enterprise has the capability to support new technologies and maintain high levels of system performance and reliability. This position is a member of 24/7/365 department.

ESSENTIAL JOB FUNCTIONS:

Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit

Leads in the definition and implementation of services to meet the needs of a large, diverse user community as it relates to daily operations of enterprise server team

Prioritizes decisions and actions across sub-teams to support IT strategic directions

Creates and fosters opportunities for collaboration, within own area and across boundaries within the OTS department as well as other departments

Negotiates complex interrelationships among various internal organizational functions, as it relates to department and enterprise platforms

Oversees development of annual operating plans

Contributes to IT leadership forums (e.g., IT manager's meeting)

Work to ensure network and critical services are monitored and alerting is effective on all systems within area of responsibility, using industry standard tools

Develop and enforce evolving procedures to ensure security of systems is effectively in place

Promotes knowledge of own area to gain support for on-going and future initiatives

Provides technical resources and expertise when needed for team or other functional areas

Maintains tasks, projects and activities in the IT system of Record (S-NOW)

Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
• Known ability for effective leadership of staff
• Has deep and broad understanding of current and anticipated needs and priorities of internal and external clients has strong background in both knowledge and use of management skills
• Identifies strategic teams and leads teams in creating action plans for strategic, broad-based solutions
• Demonstrated ability to regularly deal with complex organizational and technical problems
• Ability to articulate relationships between problem components, and prioritizes them
• Ability to create and foster lines of communication that help multiple teams to identify solutions. Leverages networks of people to better define and solve problems
• Ability to identify and secure resources critical to resolving problems
• Ability to adapt to listening and presentation skills to effectively communicate. Interprets other viewpoints and assimilates them into own and unit's analysis
• Ability to assure both formal and informal transfer of technical and administrative knowledge throughout their unit and to their unit's clients and colleagues
• Ability to represent the work of their unit to senior management and to other internal and external audiences to gain support for on-going and future initiatives
• Demonstrated ability to assist all levels of management in formulating recommendations on difficult problems
• Ability to guide own staff and/or team leaders in learning and applying useful decision-making approaches
• Maintain a comprehensive understanding of automation systems and automated business processes
• Initiates activities that sustain and advance a diverse workforce
• Ability to seek opportunities and sets some goals for own development
• Seeks out and identifies strategic problems and opportunities, establishing well-defined, planned, and budgeted actions to address them
• Demonstrated ability to design and propose pro-active client engagement practices that impact wide areas of practice within IT and within client base
• Ability to act decisively in critical situations or to circumvent a potential problem
• Knowledge that work significantly affects IT and or other functional areas within IT or other departments
• Knows, follows, and develops standard operating procedures
• Advanced knowledge and experience in the areas of networking, virtualization using VMWare, Storage platforms, Database experience in SQL and/or Oracle, extensive experience in Active Directory, DNS, DHCP, Exchange and File Systems and security

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows
• environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Position may require work after hours to assist with critical events and projects
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and outside of core business hours if necessary

REQUIRED QUALIFICATIONS:

• Bachelor's Degree and 8 years of related work experience, or an equivalent combination of education and experience
• Prior experience with management of staff or coordination of large technical teams
• Intermediate certification in area of responsibility

PREFERRED QUALIFICATIONS:

• Advanced certification in area of responsibility

Salary

Hiring salary range is $98,854-$113,682.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

Length of time (specific months and years) of employment

If the position was full time or part time

If the position was paid or unpaid

Level of degree completed including date earned.

Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.