Senior Manager Operational Excellence

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company's payment network and manages bank partnerships globally.

The mission of the GMNS Operational Excellence team is to support GMNS through continuous identification, assessment and management of risk to enable growth, minimize business disruption and avoid financial loss. GMNS Operational Excellence achieves this through providing risk expertise and insights to support risk-based decisioning, and by driving a consistent, repeatable, and integrated approach to support strong risk management. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit. This includes leading global, regional and local activities and also includes execution against all components of the American Express Operational Risk framework.

How will you make an impact in this role?

The Senior Manager on the Audit and Exam Management team will lead audit engagements on behalf of GMNS through a highly visible center of excellence model. This role offers an exciting opportunity to drive the continued evolution around governance and project management during the audit engagement process to create a seamless experience for our stakeholders. You will use your knowledge and expertise to provide tactical guidance while identifying opportunities to enhance the experience.

Key responsibilities include:

• Lead and facilitate internal/external audit and 2nd line of defense engagements on behalf of GMNS in collaboration with the auditors.
• Provide program management guidance and reporting for audit activities initiated internally and externally.
• Ensure timely completion of remediation activities and closure of audit action plans.
• Coordinate and collaborate across multiple cross-functional workstreams to ensure appropriate accountability and ownership of activities and deliverables.

Minimum Qualifications:

• At least 2 years' experience working with auditors and/or regulators
• Self-starter who is highly organized, detail oriented and able to deliver with limited direction
• Highly developed project management skills driving complex, cross-functional initiatives
• Minimum 2 years of project management experience required.
• Strong relationship and collaboration skills with the ability to influence a broad group of stakeholders at all levels
• Outstanding communicator with the ability to convey complex topics in clear and effective manner and adapt based on audiences
• Solid conceptual thinking and a risk mindset with the ability to identify linkages and business impacts
• Flexibility to support varying time zones that have global considerations
• Outstanding team player
• Previous experience working within the financial services, payments and/or banking industry required.

Preferred Qualifications:

• Understanding of the merchant business, related regulatory landscape, and emerging trends/models preferred.
• Previous experience working as a consultant in the risk and regulatory compliance space preferred.
• Proficiency in PowerPoint and Excel

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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