Senior Marine Operations Trainer

Marine Operations - Senior Trainer

American Cruise Lines is seeking a flexible and dynamic individual to deliver training for shipboard marine staff at our Training Center in Salt Lake City, UT and at various locations around the country on board our fleet of ships. Our ideal candidate should be experienced in the maritime industry and be familiar with near coastal and riverine vessel operations, passenger service, standard operating procedures, and other related areas. This candidate must be a committed role model working in teams and autonomously, always aligned with our company mission and values.

Mission:

Share America's Story on the Finest American Ships

Who we are:

We are hospitality, marine, and shipbuilding professionals. Carrying out our mission on the finest American ships sets our service standard and pushes us to build innovative, new ships. Only a strong team providing great customer service, operating well, and caring for guests through their entire experience can make an experience the finest.

We travel America's original roads and share its stories from the vantage point of so many who have come before us. We deliver highly personalized service and provide a relaxed atmosphere onboard our modern fleet of ships. Our accommodating, all-American crew welcomes you with an unequaled level of attention.

We look for talented and motivated people who share our values.

Core American Competences:

1. We take pride in our job performance and ownership in our team success!

2. We make guests happy!

3. We smile, keep ourselves sharp, and our ship clean!

4. We motivate others to perform at their highest ability!

5. We resolve, research, own, and follow up!

6. We move fast and are accountable for our actions!

7. We live into our mission, values, and identity!

8. We strive for excellence and look to the future!

Who you are:

As a Marine Operations Senior Trainer, you are connected to our mission to Share America's Story on the Finest American Ships. You are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. You model, teach, and maintain the highest levels of seamanship, professionalism, and service. Training and developing new and current crew member talent is challenging and rewarding. The position of Marine Operations Senior Trainer is a great opportunity to play an essential role in the professional development of our team and contribute to the continued success of American Cruise Lines.

Responsibilities:

• Adhere to and role model company shipboard policies, procedures, and standards including grooming and uniform/attire standards.
• Conduct in-person training sessions for administration, middle management, and front-line employees.
• Analyze the effectiveness of training, together with shipboard managers, and develop continual performance improvement .
• Collaborate with the company's management to identify training needs and schedules.
• Monitor systems to ensure employees are performing their responsibilities according to the training.
• Train and develop performance to the company's mission, values, standards and procedures.
• Train, develop, and mentor new employees to commit to our company mission and values.
• Cultivate and inspire employees to have a never-ending appetite for learning to broaden their knowledge.
• This position reports directly to the Training Department Manager.

Qualifications:

• Proven performance and growth as a maritime professional
• Proven experience as a field-level trainer or similar role
• Strong organization and time-management skills to prioritize tasks and achieve goals for productivity.
• Practical problem-solving skills and ability to model and develop in others.
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner.
• High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.
• Committed continual learner, demonstrating personal and professional growth through education and training.
• Working knowledge in computer applications (e.g., Microsoft Office, Teams, Zoom).
• Licensed Mariner with at least a 100T Near-Coastal Master credential.

Work Environment:

• Daily in-person training and development work at our Training Center in Salt Lake City, UT.
• Regular travel (20% of work weeks) to and various locations around the country on board our fleet of ships.
• Professional fast-paced environment with a demanding time schedule.

Work Schedule:

• Monday - Friday routine training schedule at Training Center, with some weekend training periods.
• Sail as relief NavMate Pilot and/or Mate regularly, averaging 30-50 days annually, usually 7-10 relief periods every other month across regional routes to retain recency and keen awareness of fleet requirements.