Description:
JOB PURPOSE:
Responsible for helping to design, install, configure, maintain and document network systems across the
enterprise. This includes all local, wireless, wide area and Internet network connections, associated
software and communication links. This person will also troubleshoot complex network performance
issues, as well as analyze network traffic and provide capacity planning solutions. Coordination with
Internet Service Providers to install and configure new connections. Use of SNMP network management
software and other diagnostic tools to insure reliable network operation. Trouble ticket prioritization and
resolution, all INTERNET Protocol (IP) address allocation and tracking, design and implementation of
network growth plan for global TCP/IP Internet network, including: allocation of bandwidth based on
projected usage, recommendation of network hardware, software and connectivity to accommodate traffic
growth and load balancing and redundancy plans using dynamic routing.

KEY RESPONSIBILITIES:
1. Provides network administration, such as: managing LANs, WANs, routes, VLANS, VPNs, WLANs,
VOIP, firewalls, web content filtering, secure E-mail appliances, and emerging technologies. Able to
offer suggestions in network design and architecture.
2. Provide support to network infrastructure initiatives in the areas of preventative maintenance,
configuration back-ups, capacity planning, network redundancy, and disaster recovery.
3. Monitor network infrastructure through network monitoring software, wireless LAN controllers, and
other software tools. Able to offer suggestions in monitoring strategy and assists with implementing
monitoring strategy.
4. Maintains and creates network documentation both written and network diagrams.
5. Coordinates with suppliers and other groups in designing, planning and installing new facilities, or
reconfigurations and upgrades to existing enterprise facilities.
6. Maintain and support our production environments through moves, adds, and changes. Also,
provides troubleshooting skills in this area.
7. Assist with the maintenance of security in the network architecture by following Piedmont Healthcare
standard policies and procedures pertaining to this area.
8. Evening and weekend on-call support via remote assistance and possible onsite support. Occasional
travel in the Atlanta area may be required; you must be willing to travel and possess a valid driver's
license.
9. Keep current on new and innovative computing technologies.
10. Promotes corporate integrity through compliance with the Piedmont Healthcare Corporate
Compliance Program.
11. Performs other duties as assigned.
12. Completes tasks given to accomplish group goal, functions as team member. Is polite, fair, and
tactful when working with others, and responds in a timely manner.

KNOWLEDGE, SKILLS, ABILITIES
Decision Making Able to make independent decisions that are more complex in nature using
provided information, and some research, with consultation from others. Scope at team level. Able
to provide input into decisions impacting Piedmont services.
Analysis and Problem Solving Able to analyze more complex situations and determine solutions
based on individual research and some provided information. Scope at individual or team level.
Communication Able to communicate ideas and information to team and customers using a
variety of media. Good written, verbal, and presentation skills at peer, customer, and leadership level.
Able to work within ITIL and PMI frameworks.
Fiscal Responsibility - Utilizes Piedmont resources responsibly and cost efficiently. Able to offer
suggestions for improved costs savings.
Process Adherence Adheres to all defined organizational processes.
Time Management Able to make effective use of time under little supervision and setting own
priorities.
Mentoring Effectively mentors junior team members on specific projects or in specific areas of job.
#LI-POST #GD
Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelors degree in Computer Science, Electrical Engineering or related field required.
In lieu of degree, four (4) years of relevant work experience will be accepted in addition to the experience
requirement.

MINIMUM EXPERIENCE REQUIRED:
Three (3) years of work experience including hands-on knowledge of the installation, implementation, and
maintenance of Cisco networking equipment is required.
(If no degree, a total of seven (7) years of experience required.)

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Cisco Certified Network Professional (CCNP) or Cisco Certified Design Professional (CCDP) is preferred.