Senior Network Engineer, Retail - Global Network Services

Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

We are seeking an exceptional Network Engineer to join their Global Network Services (GNS) team, with a focus on Retail network infrastructure. This is a technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of technical know-how as well as an excellent network analysis fundamentals and robust troubleshooting skills.



Description
You will be responsible for growing and supporting Apple's rapidly expanding retail network globally. They will need to excel in a fast-paced environment with the ability to multi-task and not only lead their own projects, but also be able to provide day to day operational support. This person must be a collaborative standout colleague that will work across multi-functional groups and have the ability and willingness to mentor others and have a sound business approach for supporting our global footprint.

We are looking for an outstanding Network Engineer to participate in projects and perform support activities including, but not limited to:

- Solve WiFi, LAN and WAN issues

- Diagnose and identify root causes of network issues

- Maintain consistency (code, platforms, configuration) across the global fleet

- Schedule and implement change requests

- Coordinate and work with vendors to resolve incidents

- Work closely with multi-functional teams in the development of networking standards to meet the business needs

- Ensure Operational Excellence across our infrastructure

- Build and configure network equipment to support the growth of the global team

- Ensure project documentation is complete, shared, and updated on a periodic basis

- Participate in the on-call rotation

THE IDEAL CANDIDATE:
- Is enthusiastic to develop solutions to exciting problems rarely seen in smaller environments.

- Has a driving passion to improve existing processes and systems.

- Independently identifies problem areas and crafts elegant solutions.

- Demonstrates excellent analytical and problem resolution skills

- Has good communication and documentation skills

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