Senior Operations Manager, Private Pricing Global Contracts and Post Purchase Team

Do you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a talented, customer-obsessed, self-directed leader to drive innovation, and enhancement of the Private Pricing Program, Post Contract Purchase experience. You will join Private Pricing Programs and Experiences (3PX) team housed within the Global Deal Strategy and Programs (GDSP) organization.

Key job responsibilities

In this role, you will help AWS drive important strategic projects to support our Customers, build scalable processes, shape requirements for features to improve Private Pricing customers' experience during the term of the agreement, while working with diverse teams cutting across functions, organizations, and cultures. You will find ways to create a delightful post-purchase experience through the effective use of Amazon mechanisms (data, narratives, 1-way vs 2-way door decisions, escalations). This requires a combination of vision and tactical skill. You must work closely with internal stakeholders to scope and frame improvements/transformations to the post-purchase experience. You must achieve fluency in both the Private Pricing Program as well as the processes that support our deal pipeline and post-purchase experience to deliver business impact. We are looking for a leader with sound business judgement.

About the team

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience developing strategies that influence leadership decisions at the organizational level

- Experience influencing internal and external stakeholders

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Experience interpreting data and making business recommendations

PREFERRED QUALIFICATIONS

- Experience with technology transformation initiatives

- Comfort with ambiguity; demonstrated track record of independently developing creative solutions to problems

- Understanding of the cloud, AWS Services, and AWS' value proposition

- Excellent communication, writing and editing skills to clearly and concisely summarize key concepts

- 3+ years of Program or Product Management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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