Senior Operations Solution and Design Architect - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The successful candidate will be responsible for collaborating directly with Executive Leadership in a matrixed organization including but not limited to Product, Operations, and Technology teams to develop and execute comprehensive programs and services within a clinical operation. This position will involve strategic management and leadership of work-stream(s) dedicated to coordinating the design and implementation of new product offerings.

Key responsibilities of this role include developing and implementing all operational business requirements, including technology needs, to ensure optimal operational design. The candidate will play a crucial role in co-designing criteria for member identification, assessing staffing impacts, while also evaluating, designing, and implementing process, training, and quality/performance evaluations for agents. Maintaining accountability for program artifacts such as use cases, charters, project plans, status reports, financial assessments, and staffing analyses will be a key aspect of this position.

Overall, we are seeking self-driven leader with exceptional critical thinking and problem-solving abilities to drive the successful implementation of products and services within our operation.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop and execute a clear planning strategy for operational design and execution of products using a fact-based approach, while supporting an agile business model
• Responsible to identify, drive and lead deployment of new operational solutions delivering one or more of the following benefit types: SG&A, Cost Avoidance, Revenue, Affordability, etc.
• Able to set priorities and demonstrate sound judgment in handling complex situations
• Act as a key liaison between the executive leadership team and operational partners
• Execute on initiatives, ensuring consistency in outcomes. Translates business initiatives into clear objectives for the team and delivers sustained performance to goal
• Engages business leaders to proactively identify and manage escalations and strategic issue/risk mitigation
• Strategically balances clinical and business priorities to provide recommendations on solutions, implementation timing, and capacity planning
• Develops and implements a global communication strategy, creates program artifacts, and coordinates training for new initiatives
• Leads successful change management efforts and promotes the adoption of innovation throughout the business
• Consults with Executive Leadership and business stakeholders to review and offer recommendations for future development and roadmap opportunities
• Acts as a mentor for other team members and serves as a subject matter expert

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

• 4+ years of hands-on product development, product re-design/enhancement experience in the healthcare industry, including implementation of products in a large operations
• Experience in developing program artifacts, including use cases, project plans, executive summaries, staffing analysis, financial assessments, etc.
• Solid background in process improvement with demonstrated experience
• Solid knowledge of medical and behavioral health operations
• Proficiency in MS Office Suite: Excel, Word, PowerPoint, Outlook, and Visio
• Proven track record of successfully managing change initiatives
• Proven track record of effective communication and strategic consulting skills to collaborate effectively across a matrixed organization
• Proven solid influencing skills with a demonstrated ability to think innovatively and optimize the healthcare system
• Proven solid financial acumen
• Proven solid analytical and problem-solving abilities, including the ability to analyze, monitor, and create solutions using data
• Proven excellent interpersonal and relationship-building skills
• Proven excellent presentation skills, with the ability to simplify and communicate complex data to executive teams, including leaders at the C-Suite level
• Proven ability to thrive in a fast-paced, matrixed environment, with exceptional organizational skills
• Proven ability to influence and hold individuals accountable without formal authority

Preferred Qualifications:

• Certification in Project Management
• Experience working in an Agile environment
• Extensive experience in the healthcare industry
• Proficiency in business writing, including experience with RFPs (Request for Proposals)
• Solid background in healthcare practice management or operations management

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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