Senior Practice Assistant, Endoscopy

PRINCIPAL DUTIES AND RESPONSIBILITIES

Actual job duties may vary by department:

• Perform administrative duties under minimal supervision at the highest proficiency level.
• Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support to the Supervisor.
• Provide guidance and help to others to resolve complex issues and problems.
• Provide feedback to Supervisor and input into evaluating performance of staff. Assist with annual competency assessments.
• Assist Supervisor with interviewing for new staff.
• Assist with orientation and training for new and current staff.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assigned.

Qualifications

QUALIFICATIONS

Level of education required:

• Minimum of a high school diploma or GED.

Work Experience Required:

• Minimum three years medical office or administrative support experience required.
• Some additional training in office systems or other post high school education preferred. Associate's Degree of higher level education preferred, but not required.

SKILLS/ABILITIES/COMPETENCIES REQUIRED

Technical skills required:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing and faxing.
• Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
• Organizational skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
• System skills: Advanced computer skills. Ability to use all applicable applications at the highest competency level.
• Ability to problem solve and troubleshoot. Ability to analyze a situation and determine best course of action within established guidelines.
• Understanding of the appropriate use and importance of related forms.
• Advanced understanding and use of medical terminology.
• Advanced comprehension of insurance types and referral process.
• Advanced comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.