ORTHO TASK(S):

• Monitor and manage EPIC WORK QUEUES
• Scheduling of EMGs
• Cancelling of x-ray orders post 48-72 hours.
• Ortho mail pick up/distribution - every 2 days.
• Upload CDs in power foil
• Super User and "go to" for POWERSHARE. Including, support to MPA(S), as needed with obtaining outside images, when patient forgets to bring in CDs or CDs are non-legible.
• Upload surgical consent forms that need to be scanned, within 24 hours for each of the clinics.
• Manage eFax process:
  • Move faxes to respective Provider folders.
  • Print and scan/email documents for non-ortho providers.
• Manage EPIC - Ortho in-basket messages and forward, using crosswalk coverage list.
• Assign decision aids for total joint scheduled visits.
• Manage the ORTHO BUMP LIST process:
  • Monitor bumped BWFH Ortho clinics - Provider (DAR) List for day(s) blocked and reach out to patients and reschedule.

BONE HEALTH PROGRAM (BHP):

• Schedule, reschedule patients (BHP) for the following 2 Providers:
  • Bone Health NP
  • Rheumatologist M.D.
• Listen to BHP voicemail messages and reach out to patients that left messages.
• Make calls to patients and reschedule, as needed.
• Spot check Provider schedules for unfilled slots and review future clinics to reach out to patients and offer them sooner appt(s).
• Review BHP in-basket messages from these Providers and attend to task.
• Review emails and attend to task.
• Enter orders and book bone density testing for BHP patients.
• Monitor the BHP Work queue [WQ26231] and reach out to patients for appt scheduling and/or defer for later time.

FRONT DESK RESPONSIBILITES:

• Support front desk operations with check in / check out responsibilities, when staffing levels are in a deficit or based on patient volume.
• Collecting copayments and self-pay payments that are due at time of check in.
• Assist entering and scheduling radiology orders when there are staffing deficits.
• Other duties assigned for the business needs of the department.

Qualifications

• High School Diploma or GED required.
• Organizational skills to cross-cover both Ortho tasks and BHP tasks throughout the week.
• Ability to time manage and prioritize tasks.
• Attention to detail with cross-checking that Provider clinic schedules are full.
• Exceptional professional customer service skills

EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.