Senior Program/Project Manager

One of our premier clients is seeking a Senior Program/Project Manager for their growing team. This is a hybrid role & need to live in the DC area!

EDUCATION AND REQUIRED SKILLS:
- US Citizenship per our client
- TS/SCI Security Clearance with polygraph.
- Bachelors Degree
- Advanced degree preferred
- ITIL Certified preferred
- PMP Certified preferred
- 10 years experience in Program/Project management or in like roles/business
DESIRED SKILLS:
- In-depth knowledge of industry-standard network computing
environments, operating systems, and applications.
- A basic understanding of technology to ask reasonable follow-up questions and track progress of a technical issue with customer.
- The ability to participate in a technical conversation independently with customer and internal teams.
- Some in-depth knowledge of corporate organization and policies.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex
- environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.

JOB DESCRIPTION SUMMARY:
This expert-level Program/Project Management role oversees complex customer engagements, ensuring projects meet scope, time, budget, and quality expectations. It involves managing multiple projects, developing innovative ideas, and solving complex problems through in-depth analysis. The position provides expertise to project teams, guides process improvements, and helps establish policies.
RESPONSIBILITIES:
- Leverage deep technical expertise and industry knowledge to manage high-risk technology areas and customer groups.
- Develop solutions by integrating technical and business insights.
- Mentor and consult with team members, organizations, customers, and vendors on complex issues.
- Consult on service delivery, technology, and industry applications.
- Independently resolve technical and some business incidents.
- Provide strategic account support by maintaining high-level technical and operational expertise.
- Review and manage statements of work to meet customer requirements.
- Collaborate with manufacturing teams to plan, build, and ship systems.
- Manage projects with competing priorities effectively.
- Serve as a trusted advisor to customers and sales teams.
- Design and deliver support solutions, leading complex support projects.
- Suggest operational efficiencies and create contract-related documents.
- Manage customer expectations and contribute to operational methods impacting business strategy.
- Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.
- SharePoint management and administration.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.