Senior ServiceNow Developer

We are seeking a highly skilled and motivated Senior ServiceNow Developer to join our dynamic IT team. In this role, you will play a critical part in designing, developing, and maintaining our ServiceNow platform to streamline processes and enhance productivity across the organization. The ideal candidate possesses a deep understanding of the ServiceNow platform and a proven track record of successful implementations.

Responsibilities

• Serves as a subject matter expert on the ServiceNow platform and IT Service Management (ITSM), Hardware Asset Management (HAM), Workplace Service Delivery (WSD), SecOps, Configuration Management Database (CMDB), and related systems; providing necessary support for all process initiatives and cross functioning systems.
• Conduct requirements analysis for development of new features, components and enhancements to existing components.
• Architects, develops, integrates, and implements ServiceNow solutions.
• Develop and maintain integrations between ServiceNow and other enterprise systems.
• Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
• Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
• Perform system upgrades, patches, and performance tuning to ensure optimal system performance and stability.
• Designs, codes, debugs, documents, deploys and maintains solutions in a highly efficient and effective manner
• Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
• Performs data load, mapping, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
• Assesses new releases and provides direction regarding adoption of new features.
• Coordinates application and platform upgrades.
• Monitors the health, usage, and overall compliance of ServiceNow and its applications.
• Provide technical support and troubleshooting for ServiceNow users.
• Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Escalates and works with ServiceNow, Inc. for complex issues out outages.
• Identifies critical metrics and develops ad-hoc system reports
• Stay up-to-date on the latest ServiceNow features and best practices.