About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Applies advanced engineering and network principles, theories, concepts, and technologies to solve unusually complex problems and issues within the Department of the Interior (DOI) network infrastructure. Leads developing, evaluating, and implementing new and innovative principles, processes, and applications while ensuring effective support for AES engineers in their respective roles and responsibilities.

The Main Responsibilities

Acquire an intimate understanding of customer's managed hosting and/or cloud environment and the internal or partner services providing support
Complete analyses and present weekly reviews of operational performance to customer
Identify opportunities for process improvement to address operational inefficiencies through metrics and reporting
Manages all customer changes communicates changes to the customer, and ensures changes are properly documented for ongoing support
Document and maintain customer support information
Set priorities and drive operational engineering teams to deliver support and project services within defined SLA/SLO targets
Troubleshoot technical issues with engineering teams and drive issue escalation within partner service support teams if necessary
Maintain and improve customer satisfaction ratings
24x7 availability or on-call rotation for Priority 1 services disruptions
 

What We Look For in a Candidate

Previous hands-on expert level experience with one or more of the following Cloud and Web technologies as well as strong conceptual understanding of the remaining technologies:
Public Cloud: AWS, Azure, Google
Websphere, WebLogic, Jboss, Tomcat, PHP, IHS, IIS, Apache, .Net
Networking, Routing, Load Balancers, Security, Firewalls (Cisco, Juniper, Fortinet)
Database Administration: Oracle, MS SQL
OS Administration (Linux/Windows)
Virtualization Platform (VMware)
Strong oral and written communication skills
Architect level experience with AWS, Azure, or Google Cloud service offerings
Comprehensive and working knowledge of data center architecture and associated technologies: Network Circuits, Load Balancing, Security, Compute and OS, Web Applications, and Database (MS SQL,MYSQL, Oracle).
Strong with troubleshooting and data analysis
Previous technical project management experience
Proven ability to adapt to new technologies and learn quickly
Matrix management experience with operational engineering teams
Minimum 5 Years of experience in a customer facing role with demonstrated presentation skills
Minimum 5 Years of experience working directly with Enterprise customers
Customer focused, sense of accountability, ownership, and ambition

Desired Skills
Certifications for AWS (minimum of Solutions Architect - Associate) or Azure (MCSA Cloud Platform)
Previous leadership experience in the IT industry
Understanding of PMP principles and practices
ITIL Foundations certified
Education and Experience
Bachelor's degree or equivalent education with 5 years of experience in Information Technology and Services

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges
$80,510 - $107,340 in these states: AR ID KY LA ME MS NE SC SD
$84,740 - $112,980 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY
$88,980 - $118,630 in these states: CO HI MI MN NC NH NV OR RI
$93,210 - $124,280 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333571

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :
80510

Salary Max :
124280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline
06/17/2024