Senior Utilities Specialist

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

The City of Raleigh Public Utilities Department, also known as Raleigh Water, provides water and sanitary sewer services to roughly 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of our communities.

The Utilities Specialist, Senior functions as the primary Field Supervisor for one or more construction crews assigned to the Repair Program within the Sewer Maintenance Division. Crews within this program are tasked with repairing deficiencies found within the sanitary sewer collection system, as well as responding to emergency calls. Incumbents provide direct crew supervision, jobsite planning, resource allocation/coordination, emergency call response investigation, and work documentation functions.

Scheduled working hours are Monday thru Friday, 6:30am to 3:00PM. This position carries with it an on-call requirement which includes 8 hours of paid standby time per on-call week, plus the potential to earn overtime pay at 1.5 times the normal hourly rate for hours worked over 40.

Staff assigned to this role will provide functions critical to completion of the following tasks:

• Daily assignment of work to repair crews
• Oversight all aspects of job completion to include managing subordinate staff on jobsites
• Jobsite planning and resource allocation
• Safety tailgate briefings prior to assigned work
• Oversee completion of truck/supply room inventory
• Oversee crew completion of all other work-related tasks

The benefits of being a City of Raleigh Utilities Specialist, Senior:

• Qualifying Senior Utilities Specialists are eligible for training certifications that provide stipends of additional 12.5% to base pay
• Education provided to learn Water Distribution/Wastewater Collection Operator standards and earn certifications
• Get your CDL! The City will provide CDL training and license reimbursement upon passing the CDL exam
• Serve as the first level supervisor for labor and equipment operator staff, by assigning work and monitoring work completion
• Performs oversight of skilled and semi-skilled maintenance workers supporting City department(s) or maintenance functions; guides staff in the selection of proper maintenance tools and equipment for tasks
• Ensures work is performed following established safety policies and procedures and applicable codes and regulations
• Assist with general supervision and personnel functions of direct reports, to include hiring, promotions, transfers, disciplinary actions, termination, and performance evaluation activities
• Perform quality assurance checks on completed work and electronic work orders.
• Assist with training new and current employees on work processes, safety procedures, and other necessary work tasks
• Conduct work notification to affected customers prior to work commencement; follow up with customers regarding various work-related issues or concerns
• Mark work areas and submit utility locate requests via the NC 811 system
• Direct oversight and guidance of heavy equipment operators who excavate sanitary sewer mains, manholes, and other appurtenances within the public right of way, in close proximity to adjacent utilities
• Plans, monitors and reviews daily work activities; monitors inventory, resources and materials needs; initiates orders for resources based on requirements; may work with contract workers and trade specialists by scheduling and coordinating repairs and maintenance services
• Work is conducted in both indoors and outdoors environments; work conducted outdoors may be in close proximity to heavy equipment, vehicle traffic, and open excavations
• Oversee setup/teardown of traffic control work zones and various safety equipment including trench boxes, hydraulic shoring, and confined space equipment; monitors such work to ensure applicable rules and regulations are followed
• Instruct staff completing various manual labor tasks such as cutting asphalt streets or concrete sidewalks, hand digging to locate buried utilities, loading/unloading heavy equipment, using gas powered saws to cut and remove damaged sewer pipes, installation of new sewer pipes/fittings, replacement of sewer manhole rings/covers, backfilling excavations, work site cleanup, materials hauling/disposal, and additional site restoration activities
• Document work progress and complete electronic work orders
• Respond to customer generated calls and investigate reports of issues to determine appropriate corrective actions
• Provide support to the City's emergency response in the event of inclement weather, to include support for debris cleanup after severe storms or snow and ice response for Division facilities
• May fill in for assigned Utilities Crew Supervisor during absences or vacancies

Education and Experience:

High School Diploma or GED and four years of assignment-related equipment operation/driving, maintenance experience related to utility work, or experience related to the fields listed below as shown:

• Construction: grading, storm drain, site work, builder, plumber, any utility construction (including fiber installation), road construction
• Landscaping: installer, maintenance, irrigation
• Mechanic: heavy equipment, HVAC, hydraulic systems
• Farming: manual labor, equipment operating
• Moving Company: labor, truck driver
• General Municipal Worker: utility inspector
• Tech School Student: mechanical
• Firefighter: full or part-time

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

• Valid North Carolina Class C Driver's license with a satisfactory driving record, or the ability to obtain within 60 days of hire

Knowledge of:

• Practices and methods of coaching and leading the work of others
• Techniques and methods for organizing, prioritizing, assigning and monitoring work
• Standard practices, methods and materials of assigned work
• Basic mathematical concepts
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment
• Applicable federal, state and local laws, codes, regulations
• Customer service principles
• Specialized equipment relevant to area of assignment

Skill In:

• Training and coaching staff
• Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed
• Monitoring and enforcing compliance with applicable regulations and standards
• Providing direction to others in order to meet standards
• Providing attention to detail in assignments
• Business math computations
• Comprehending reference books and manuals
• Providing direction to others in the safe and correct operation of tools and equipment
• Organizing and maintaining materials and supplies
• Organizing and maintaining records and files
• Interpreting and applying applicable laws, codes, regulations and standards
• Providing customer service
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:

Positions in this class typically require standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Heavy Work:

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.

Working Conditions:

Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to intense noise.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.