Service Advisor

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.


Responsibilities

• Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
  Return missed phone calls and emails in no more than 5 minutes
  Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  Accurately record issues and data into Dealer Management System
  Must be extremely detail oriented
  Conduct transactions with system; walk customer through correction and provide summary
  Communicate estimated completion time, regular updates, and follow through on each customer vehicle
  Coordinate the detail of every vehicle prior to delivery
  Coordinate the delivery time or pick-up with each customer
  Follow-up with customer on services provided; ensure they are satisfied with the work performed

Requirements

• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
  Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  Understanding of basic automotive techniques related to repair and servicing of automobiles
  Ability to follow oral and written instructions with attention to detail
  Willingness to learn new and innovative automotive technologies
  Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  Perform detailed daily record keeping and reporting
  Effectively handle multiple priorities, organize workload, and meet deadlines
  Work in a team-based environment and achieve common goal
  Dealer Management System(s), Outlook, and MS Office
  Must have a valid driver's license in country of employment

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$18.18 - $43.20/hour, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.