Service Advisor
Tallahassee, Florida
Employer: Tesla Motors
Industry: Vehicle Service
Salary: Competitive
Job type: Full-Time
Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.
Responsibilities
Requirements
Responsibilities
- Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
- Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
- Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
- Conduct transactions, guide customers through corrections, and summarize repair work performed
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
Requirements
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
- Proactive willingness to learn emerging automotive technologies
- Ability to manage multiple priorities in order to meet business critical deadlines
- Valid driver's license required
Created: 2024-06-06
Reference: 222146
Country: United States
State: Florida
City: Tallahassee
ZIP: 32311
Similar jobs:
-
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in Fort Lauderdale, Florida💸 $57000 - $60000 per year -
Service Advisor
Tesla Motors in West Palm Beach, Florida -
Service Advisor
Tesla Motors in Jacksonville, Florida -
Service Advisor
AutoNation in Greenacres, Florida -
Service Advisor
Tesla Motors in Doral, Florida -
Service Advisor
AutoNation in Sanford, Florida -
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in Jacksonville, Florida💸 $57000 - $60000 per year -
Service Advisor
Tesla Motors in Miami Gardens, Florida -
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in Miami, Florida💸 $57000 - $60000 per year -
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in Tampa, Florida💸 $57000 - $60000 per year -
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in Orlando, Florida💸 $57000 - $60000 per year -
Service Advisor
Tesla Motors in Tampa, Florida -
C.S.A. - Customer Service Advisor
Summit Wash Associates in Kissimmee, Florida💸 $15 - $16 per hour -
Service Advisor
Tesla Motors in Sarasota, Florida