Service and Support Representative

We have an exciting opportunity on a team that is driving transformational assisted care experiences. We are looking for a candidate who has a passion for delivering extraordinary experiences for our customers. Come join Intuit as a Service and Support Representative as one of our Frontline experts in the Professional Tax Group.

Responsibilities

• Resolve customer inquiries using all channels of support
• Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes
• Uses effective probing questions to understand customer problems. Takes ownership of finding solutions by using available resources. Provides end-to-end solutions when possible
• Can self-identify and prioritize their time for the greatest customer impact
• Comfortable being an advisor and make recommendations that help grow the customer power prosperity
• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business
• Meets customers 'where they are' by using relatable language and tailoring their communication based on the customers' level of tax and industry knowledge while supporting the Intuit Brand.
• Uses rapport and de-escalation skills to work through difficult situations while creating out of the box solutions
• Displays a growth mindset by seeking to learn new tools and industry knowledge