Service Associate - 401(k) Client Service

Overview

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.



Responsibilities

Hours of Operation: Monday-Friday, 8am-8pm EST

*This position requires flexibility to work any 8-hour shift during the Hours of Operation.

*Potential Work Schedule: M-F, 11:30am-8:00pm

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single Paychex product
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Qualifications

• Associate's Degree - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $23.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Responsibilities

Hours of Operation: Monday-Friday, 8am-8pm EST

*This position requires flexibility to work any 8-hour shift during the Hours of Operation.

*Potential Work Schedule: M-F, 11:30am-8:00pm

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single Paychex product
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Qualifications

• Associate's Degree - Preferred