Rohde & Schwarz, a global Test and Measurement Communications company, has an opening on the Service Contracts team. This is an exciting fulltime opportunity to be a part of a highly energized and fast-paced team responsible for the sale, management and renewal of service contracts. Candidate should have strong analytical and critical thinking skills necessary to understand complex business processes and essential for successful problem solving. This position provides an excellent opportunity to learn and continuously improve a variety of business processes. Although we have offices in Maryland, Texas, Oregon and California, we will consider remote work for this role.

Your tasks

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Manage multiple service contract leads simultaneously. Responsible for lead management (qualification, tracking, follow-ups), product configuration, quotation and contract creation utilizing our databases and sales tools
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Utilize analytical and problem solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

Exciting insights into Rohde & Schwarz

Our colleagues provide insider information about:

• Daily adventures and challenges
• Our passionate team
• The technologies behind the innovative projects and solutions

Your qualifications

• BA/BS degree or equivalent
• Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills
• Logical thinker with excellent problem solving skills and an aptitude for business data analytics
• Ability to work in a fast-paced, deadline-driven work environment
• Highly adaptable, resilient and view change as an opportunity
• Demonstrate integrity, accountability and have the ability to work on a team.
• Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction
• Proficiency in Microsoft Excel
• SAP or similar ERP software experience a plus
• CRM software experience a plus
• To be considered, candidates must be located in the US and have valid US work authorization.

Interested?

We are looking forward to receiving your application!

This is a full-time position with a total compensation target salary range of $51-81K plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, and job-related skills.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.