Service Desk Analyst Associate
Altamonte Springs, Florida
AdventHealth Information Technology
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Award-winning IT Department
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
The role you'll contribute:
The Service Desk Analyst is a key member of the AIT Service Desk team and plays a critical role in providing a single point of
contact for both internal and external customers within AdventHealth Systems. The primary function within this role is to respond
to incoming requests for support via telephone, web chat sessions, and self-service portal inquiries from all AdventHealth System
facilities.
• Provides a single point of contact for internal and external customers within AdventHealth Systems by responding to incoming telephone calls, web chat sessions, and self-service inquiries pertaining to Information Technology incidents and requests
• Delivers world class customer service by positively engaging with each customer in a professional, empathetic, and friendly manner to ensure a consistent high degree of satisfaction
• Analyzes, triages, and resolves Information Technology incidents and requests pertaining to the business or clinical environment utilizing remote control technologies and knowledge documentation to support the customer's needs
• Provides clear, detailed, and concise documentation in the computerized tracking system by including troubleshooting / resolutions steps and proofreading for spelling / grammar to guarantee high quality work
• Retains and adheres to all AdventHealth System policies and procedures in order to maintain compliance and standards within the department
• Demonstrates adaptability and flexibility in an ever-changing environment by being open to changes, schedule modifications, and mandatory overtime to assist business needs
Qualifications
The expertise and experiences you'll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED :
• Associate's Degree in related field or equivalent work experience
• Minimum of 1 year experience working at a Service Desk, call center, or customer facing role
EDUCATION AND EXPERIENCE PREFERRED:
• Bachelor's Degree in related field
• Minimum of 2 years' experience working at a Service Desk, call center, or customer facing role
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED :
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
• CompTIA A+ and/or Net+
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Award-winning IT Department
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
The role you'll contribute:
The Service Desk Analyst is a key member of the AIT Service Desk team and plays a critical role in providing a single point of
contact for both internal and external customers within AdventHealth Systems. The primary function within this role is to respond
to incoming requests for support via telephone, web chat sessions, and self-service portal inquiries from all AdventHealth System
facilities.
• Provides a single point of contact for internal and external customers within AdventHealth Systems by responding to incoming telephone calls, web chat sessions, and self-service inquiries pertaining to Information Technology incidents and requests
• Delivers world class customer service by positively engaging with each customer in a professional, empathetic, and friendly manner to ensure a consistent high degree of satisfaction
• Analyzes, triages, and resolves Information Technology incidents and requests pertaining to the business or clinical environment utilizing remote control technologies and knowledge documentation to support the customer's needs
• Provides clear, detailed, and concise documentation in the computerized tracking system by including troubleshooting / resolutions steps and proofreading for spelling / grammar to guarantee high quality work
• Retains and adheres to all AdventHealth System policies and procedures in order to maintain compliance and standards within the department
• Demonstrates adaptability and flexibility in an ever-changing environment by being open to changes, schedule modifications, and mandatory overtime to assist business needs
Qualifications
The expertise and experiences you'll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED :
• Associate's Degree in related field or equivalent work experience
• Minimum of 1 year experience working at a Service Desk, call center, or customer facing role
EDUCATION AND EXPERIENCE PREFERRED:
• Bachelor's Degree in related field
• Minimum of 2 years' experience working at a Service Desk, call center, or customer facing role
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED :
- ITIL Foundation certification or willing to achieve within sixty days of employment
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
• CompTIA A+ and/or Net+
Created: 2024-08-22
Reference: 24029749
Country: United States
State: Florida
City: Altamonte Springs
About AdventHealth
Founded in: 1973
Number of Employees: 80000
Website: https://www.adventhealth.com/
Career site: https://jobs.adventhealth.com/
Wikipedia: https://en.wikipedia.org/wiki/AdventHealth
Instagram: https://www.instagram.com/adventhealth/
Facebook: https://www.facebook.com/AdventHealth/
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