Service Desk Analyst

Job title: Service Desk Analyst
Location: Farmington Hills, MI
Work schedule: Monday - Friday, 100% onsite
Required experience: Experience supporting device management, TEAMS, Zoom, and conference room audio/video technology, Active Directory, virtual desktops, ticketing systems

Job Description
Provides effective and efficient information technology services to the organization including first level support for incident resolution and requests, alert communications and user provisioning administration.

Essential Tasks/Major Duties
• Provide hardware and software problem resolution to both internal and external customers per service level standards.
• Document all reported issues and resolutions in the incident management system.
• Ensure users are updated on progress of issue resolution per service standards.
• Escalate issues to the appropriate subject matter expert and or management when necessary.
• Administer user provisioning and related access permissions for designated organization systems.
• Maintain accurate service desk processes and procedures.

Required:
• 3+ years information technology service desk experience supporting device management, TEAMS, Zoom, and conference room audio/video technology, Active Directory, virtual desktops, ticketing systems
• Intermediate proficiency with Microsoft Office Suite.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Excellent problem solving, critical thinking and decision-making skills.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.