Service Desk Analyst

A Service Desk Analyst is the backbone of customer support, during workday transition from Service Now! This role ensures everything runs smoothly and resolving issues quickly for the patients. This role involves troubleshooting customer problems, assisting end-u , and keeping IT services in top shape.

Responsibilities:

Customer Service Support

Ticketing

Only taking Workday Phone Calls

Clearing out cache and cookies

Instructions over phone, not technical work

Pay Rate: $22.50-$25/hr, based on experience

Shift: Full-Time, 40 hours/weekly -Mainly first and second shift, no thirds

Does not know what they need right now - will start with what the candidate needs

Shifts will be one set schedule - Flex Scheduling

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

High School GED/Diploma

Customer Service and Engagement or related experience

Nice to Have Skills & Experience

Technical Savvy

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.