Service Desk Specialist

An employer in Farmington Hills MI is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (40% remote). This candidate will be responsible for providing over-the-phone IT support to internal employees; and resolving tickets in ServiceNow. Resolution time and customer satisfaction are the most important indicators for performance within this role, though 250 tickets per month (after 6 months and hands on training) will be ideal. The ideal candidate will have experience setting up accounts in MS Office Suites and Active Directory, enabling BitLocker, troubleshooting issues within MS Outlook, and have the ability to effectively and efficiently provide solutions to a wide array of IT inquiries. This position will be a hybrid schedule. Each Service Desk Specialist will be required to work onsite for a full week (rotate every other week). This position is 1st shift (9:00am-6:00pm) with an opportunity for growth and advancement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

1-3 years of IT experience in a helpdesk or desktop support role
1+ years of experience utilizing ticketing systems for ticket resolution (ServiceNow preferred)
Excellent communication skills and willingness to learn

Nice to Have Skills & Experience

2+ years of experience supporting an enterprise level or global environment within a manufacturing, engineering, production, or industrial setting
Any experience in an automotive or automobile production environment
Familiarity with EDI-related tickets

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.