Service Desk Specialist- Onsite

Role: Service Desk Specialist

Location: Houston, Texas
Roles & Responsibilities :

We are seeking a highly skilled Technical Lead with demonstrated ability to join our team. The ideal candidate will have expertise in Incident Management Service Desk Service Now and Windows. Experience in the Cards & Payments domain is a plus. The role involves being responsible for technical operations ensuring flawless service delivery and supplying to the continuous improvement of our IT services.
Responsibilities

• Lead the technical team in running and resolving incidents efficiently. Be responsible for the Service Desk operations to ensure timely and effective support. Provide expert guidance on the use of Service Now for incident tracking and resolution. Ensure the stability and reliability of Windows-based systems.
• Implement standard processes for Incident Management to minimize downtime. Collaborate with multi-functional teams to enhance service delivery. Monitor system performance and proactively address potential issues. Develop and maintain documentation for technical processes and procedures. Train and mentor junior team members to build a deep technical team.
• Conduct regular reviews of incident reports to identify trends and areas for improvement. Coordinate with the team to ensure alignment of IT services with business needs. Drive continuous improvement initimprove to enhance the efficiency of IT operations. Ensure compliance with interpersonal policies and industry standards.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.