Service Desk Support
Billerica, Massachusetts
Employer: Insight Global
Industry: Help Desk
Salary: Competitive
Job type: Part-Time
Day to Day
A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with Windows operating system, Office365, and ServiceNow is preferred.
Key Responsibilities:
Act as the face of IT to the user population, providing excellent customer service over the phone, email, and in person.
Image and deploy new computers and software, setup accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems.
Become a subject matter expert on one or more internal systems/applications and own the internal documentation and vendor relationships.
Use strong documentation skills to ensure that tickets and databases are kept up to date with relevant information.
Participate in regular support on-call rotation and work occasional evening/weekend hours to participate in after-hours systems changes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Must Haves
3+ year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systems
Experience in supporting Windows and Office 365
Ability to provide application support and password resets
Ability to troubleshoot hardware and software issues
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with Windows operating system, Office365, and ServiceNow is preferred.
Key Responsibilities:
Act as the face of IT to the user population, providing excellent customer service over the phone, email, and in person.
Image and deploy new computers and software, setup accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems.
Become a subject matter expert on one or more internal systems/applications and own the internal documentation and vendor relationships.
Use strong documentation skills to ensure that tickets and databases are kept up to date with relevant information.
Participate in regular support on-call rotation and work occasional evening/weekend hours to participate in after-hours systems changes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Must Haves
3+ year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systems
Experience in supporting Windows and Office 365
Ability to provide application support and password resets
Ability to troubleshoot hardware and software issues
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-06-11
Reference: 362062
Country: United States
State: Massachusetts
City: Billerica