Service Desk Support Tech I
Rochester, New York
Employer: University of Rochester
Industry: Research/Tech Professional
Salary: $19.96 - $27.94 per hour
Job type: Full-Time
Opening
Full Time 40 hours Range URG 105 University IT / P&PM
Schedule
8 AM-5 PM
Responsibilities
GENERAL PURPOSE:
Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to: desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed.
RESPONSIBILITIES:
QUALIFICATIONS:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $19.96 - $27.94 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Full Time 40 hours Range URG 105 University IT / P&PM
Schedule
8 AM-5 PM
Responsibilities
GENERAL PURPOSE:
Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to: desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed.
RESPONSIBILITIES:
- Provides troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption and remote access.
- Provides first- and second-level technical response to customer requests, maintenance and urgent and emergency technical problems associated with computer systems, both at on-site and off-site (Wide Area Network) locations.
- Utilizes automated processes to reduce waste or inefficiencies in operations.
- Consults with customers to understand their needs, providing excellent customer service in all interactions.
- Acts as an on-call resource for the Service Desk.
- Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches and formal seminar opportunities.
QUALIFICATIONS:
- High School Diploma or equivalent required
- 1 year of customer service or other relevant experience required
- Equivalent combination of education and experience required
- Previous Service Desk or Call Center Experience preferred
- Experience working with eRecord preferred
- Ability to travel between work sites required
- Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required
- Exceptional customer service skills required
- Strong communication skills required
- Excellent problem-solving skills required
- PC and Windows knowledge, particularly Microsoft Office suite preferred
- Basic understanding of LAN/WAN technologies preferred
- A+ Certification preferred
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $19.96 - $27.94 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-08-31
Reference: 254977
Country: United States
State: New York
City: Rochester
ZIP: 14608
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