A large healthcare provider in the San Diego area is looking for a fully remote Service Desk Technician to join their team. They will be supporting upwards of 26,000 end users. The majority of their day to day will be over the phone end user support. The technician can expect 30-60 touch points a day. They will be resolving issues related to Windows, general software, hardware, and networking. Inquiries may additionally come in through the ServiceNow ticketing platform.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

2+ years of experience in Help Desk/Service Desk Analyst role

Experience in Healthcare setting

Experience with Outlook troubleshooting

Strong use of Active Directory

Strong understanding of command-line shortcuts

Experience troubleshooting: network, software, hardware

Experience working with a ticketing system

Strong verbal communication and ability to de-escalate conversations

Nice to Have Skills & Experience

Enterprise level environment (High volume of calls)

Security + , Cisco Certs

Experience with Epic EMR

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.