Service Engineering Product Specialist #IN1116

Description

Act as technical liaison between Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions. Apply and support product problem solving processes such as the 7 step problem solving approach and tools such as the product development roadmap to enable high-quality repair events. Anticipate potential product or process issues in the field and deliver robust technical solutions. Prepare the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products. Lead consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime. Lead Field Investigation and Support by gathering and communicating technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers' satisfaction. Create the technical information necessary for the service channel to efficiently and effectively troubleshoot and repair products to maximize customer uptime. Structure and publish procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible as part of Product Serviceability Requirements and Review. Define and lead the Product Failure Reporting process to record, prioritize, and resolve product failures using cross-functional reviews, Corrective/Preventive Action Systems, failed parts transfer processes, and project management practices to improve the reliability of the product. Solve product problems by determining the assignable cause, implementing data-based solutions, identifying systemic root causes, and recommending actions to prevent problem reoccurrence. Identify internal, external, and regulatory design requirements for needed diagnostics. Create diagnostic procedures following standard processes and tools that meet or exceed design requirements, develop and execute test plans to validate the diagnostic, and publish diagnostic procedures following required process. Represent Cummins to our customers by being the interface for all technical aspects. Provide engineering data, documentation and training to customers to support the design and integration of equipment as part of Technical Customer Management. Ensure that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Qualifications

Skills

Experience and Education:

Positions require a Master's degree Mechanical, Manufacturing, or Systems Engineering, or related field and 2 years of experience as a Service, Mechanical, or Manufacturing Engineer, or related position. Alternatively, the employer will accept a Bachelor's degree in Mechanical, Manufacturing, or Systems Engineering, or related field and 4 years of experience as Service, Mechanical, or Manufacturing Engineer, or related position. Experience to include: 7 step problem solving approach and product development roadmap; Translate service information (including diagnostics); Failure analysis and data trends; Field Investigation and Support; Technical service information; Product Serviceability Requirements and Review; Product Failure Reporting and Corrective/Preventive Action Systems; Design, develop and validate diagnostics; Technical Customer Management.

Job ENGINEERING

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 30, 2024, 12:00:00 AM

Unposting Date Jun 14, 2024, 11:59:00 PM

Organization Accelera Business

Role Category Onsite

Relocation Package Eligible

Req ID: 240004M4