Service Line Resource Technician I (SLRT) - Endoscopy

Service Line Resource Technician I (SLRT) - Endoscopy

Hours: Monday to Friday, 9:00am to 5:30pm

Overview: Are you looking to make a significant impact in healthcare? We are seeking a dedicated Service Line Resource Technician I (SLRT) to join our Endoscopy team. This role is vital in supporting the operational relationship between Central Sterile Processing & Supply (CSPS) and our customers outside the MGH Operating Room, focusing on units requiring scope reprocessing and high-level disinfection services.

Key Responsibilities:

Customer Service:

• Provide operational support to the CSPS Endoscopy and Customer Service Teams, focusing on outside OR customers.
• Effectively transport sterile instruments and supplies to support clinical procedures throughout MGH.
• Retrieve and deliver priority inventory requests promptly.
• Use SPM to track product status and document movements via barcode scanning.
• Work within a matrix team environment, showing initiative and prioritizing workloads under changing conditions.
• Develop knowledge of flexible scopes, instruments, and supplies for all services.
• Review flexible scope expiration dates and ensure timely reprocessing.

SPDR Management:

• Serve in a dispatch capacity for SPDR orders from the White 3 Reprocessing Unit.
• Assist in the transport of medical devices between SPDR customers and CSPS.
• Update order status in SPDR as appropriate and assist in training other CSPS employees in SPDR functions.
• Notify the Service Line Coordinator of any SPDR functionality issues.

Receiving & Stocking:

• Manage par levels of reprocessing supplies in the White 3 Scope Reprocessing Unit.
• Assist in product movement within CSPS between White 3, CRP 9, and LL1.
• De-case orders, removing all cardboard to maintain a clean environment.
• Handle and distribute supplies safely to maintain sterile product integrity.
• Stock assigned non-specialty supplies and inventory items, ensuring FIFO procedures are followed.
• Monitor for and remove expired products from supply locations.
• Gather unused sterile supplies and return them to stock locations.
• Maintain cleanliness and order in supply locations and storage areas.

Skills & Competencies Required:

• Strong work ethic and flexibility.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Qualifications

Qualifications:

Education:

• Minimum: High school diploma, GED, or equivalent.
• Preferred: Some college or Associate's Degree.

Certifications:

• Preferred: CRCST or CBSPD.

Experience:

• Preferred: Over 1 year of customer service experience and experience in an OR/Sterile Processing Environment.

Working Conditions:

• Involves significant walking and standing.
• Requires breaking down pallets and moving contents on rolling carts.
• Exposure to the Operating Room environment.
• Must adhere to a strict dress code, including wearing surgical scrubs.
• Ability to frequently lift up to 35 lbs, stoop, bend, pull, and place and retrieve material.

Join us and be a part of a team dedicated to improving patient care and safety. Apply today to make a difference!

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.