Service Manager
San Leandro, California
Employer: Cummins
Industry: Service
Salary: $100000 - $150000. per year
Job type: Full-Time
Service Manager
Description
Service Manager
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Service Manager to join our team specializing in Service Manager for our BUSINESS SEGMENT in San Leandro CA your remote home office.
In this role, you will make an impact in the following ways
Qualifications
Skills
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Compensation and Benefits
Base salary rate commensurate with experience, range: $100,000-$150,000. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Job SERVICE
Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jun 12, 2024, 1:00:00 AM
Unposting Date Jun 27, 2024, 12:59:00 AM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240002P5
Description
Service Manager
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Service Manager to join our team specializing in Service Manager for our BUSINESS SEGMENT in San Leandro CA your remote home office.
In this role, you will make an impact in the following ways
- Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.
- Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.
- Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
- Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
- Ensures the volume of work produced meets company standards and ensures customer satisfaction.
- Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
- Established positive and professional working relationships with key customers.
- Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.
Qualifications
Skills
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Develops talent - Developing people to meet both their career goals and the organization's goals.
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
- Significant level of relevant technical experience, including supervisory experience, required.
- Capable of managing in shop and field service operations with a union work force. Experience managing complex projects to completion with high profile customers, has led performance management for both office staff and technicians, and can escalate and documents technical issues.
Compensation and Benefits
Base salary rate commensurate with experience, range: $100,000-$150,000. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Job SERVICE
Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jun 12, 2024, 1:00:00 AM
Unposting Date Jun 27, 2024, 12:59:00 AM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240002P5
Created: 2024-06-14
Reference: EwaOa2SZPX1J
Country: United States
State: California
City: San Leandro
Similar jobs:
-
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in San Jose, California💸 $57000 - $60000 per year -
Customer Service - Self Storage Manager
Public Storage in Mission Viejo, California💸 $17.75 per hour -
Service Unit Non RN Manager II - Ophthalmology - Santa Rosa
Kaiser Permanente in Santa Rosa, California💸 $124000 - $160380 per year -
Customer Service - Self Storage Manager
Public Storage in Oceanside, California💸 $17.25 per hour -
Service Account Manager (Elevator Industry)
Insight Global in San Diego, California💸 $100000 - $110000 per year -
Customer Service - Self Storage Manager
Public Storage in Culver City, California💸 $17.25 per hour -
Customer Service - Self Storage Manager
Public Storage in Azusa, California💸 $17.25 per hour -
Senior Product Manager - TurboTax Live Full Service
Intuit in San Diego, California -
Service Unit Department RN Manager - Gastroenterology
Kaiser Permanente in Richmond, California💸 $176900 - $228910 per year -
Field Service Manager - Los Angeles (1661)
Gables Search Group in Los Angeles, California💸 $91000 per year -
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds Company in Bakersfield, California💸 $60000 per year -
Customer Service - Self Storage Manager
Public Storage in San Francisco, California💸 $18.50 per hour -
Customer Service - Self Storage Manager
Public Storage in San Mateo, California💸 $18.50 per hour -
Customer Service - Self Storage Manager
Public Storage in Anaheim, California💸 $17.25 per hour -
Customer Service - Self Storage Manager
Public Storage in Spring Valley, California💸 $15.00 per hour -
Nurse Manager (Surgical Service Clinic)
Veterans Health Administration in Loma Linda, California -
Customer Service - Self Storage Manager
Public Storage in Newark, California💸 $18.50 per hour -
Customer Service - Self Storage Manager
Public Storage in Sylmar, California💸 $17.75 per hour -
Customer Service - Self Storage Manager
Public Storage in Montclair, California💸 $17.75 per hour -
Customer Service - Self Storage Manager
Public Storage in Chatsworth, California💸 $17.25 per hour