Service Manager

Owosso, Michigan

Employer: System One Holdings, LLC
Industry: 
Salary: Competitive
Job type: Full-Time
System One is currently seeking a Service Manager for a direct hire opportunity in Owosso, MI.

Summary:
Manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

Job Duties:

  • Interact with customers, assessing their service needs and quoting work as requested
  • Delegate workloads and actively support growth.
  • Oversee the open order aging report ensuring final invoices are presented timely with every repair.
  • Oversee the scheduling and workflow through the shop.
  • Ensure employees are qualified to perform the work being assigned
  • Interpret and ensure that all NTTC, ASME/National Board and CFR regulations are followed.
  • Develop and maintain a high level of product knowledge within your staff.
  • Evaluate employee's skills and recommend training as required.
  • Review and present requisitions when additional tooling is required.
  • Maintain appropriate departmental staffing in balance with branches requirements.
  • Provide daily reporting and all other duties assigned by the Branch Manager.
  • Advise and assist in the hiring process for department staff.
  • Conduct performance evaluations annually or as required for department staff.
  • Know and enforce company policies and procedures.


Qualifications:

  • 5 years' experience in parts, fleets, and tank trailer service/repair preferred.
  • Degree in Operations Management or other business-related discipline is preferred.
  • Excellent oral and written communication and interpersonal skills.
  • Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
  • Strong decision-making, problem solving and time management skills.
  • Must be ethical in all job related activities.
  • Strong attention to detail when overseeing testing and completing required documentation
  • Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system


#M1
Created: 2024-09-06
Reference: 324396
Country: United States
State: Michigan
City: Owosso

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