Service Owner - Data/Networking

Title: Service Owner - Data/Networking

State Role Title: Information Technology Specialist IV

Hiring Range: Up to $145,000

Pay Band: 7

Agency: VA Information Tech Agency

Location:VA Information Technologies

Agency Website:www.vita.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as a Service Owner - Data/Networking.

Key Responsibilities:

The Service Owner is the key resource overseeing the supplier (Verizon) and is instrumental in the relationship, contractual deliverables, new services, billing, and all issues/actions with services.

The VDN Service Owner takes on a more dynamic and key supplier as multiple technologies are being used and developed in a centralized and remote fashion. SME expertise on Network architecture, routing, and security enables oversight and solutioning.

This position plays a key role as the Data Service Owner and may be included in the Duty manager role for the Platform.

At VITA, we are driven by our mission to deliver sustainable and effective results through innovative, efficient, and secure services. Our vision is to be Virginia's most customer-focused technology partner, dedicated to empowering the Commonwealth by connecting, protecting, and innovating.

Be a part of our transformative journey. Apply now and contribute to shaping the future of technology in Virginia!

Minimum Qualifications

Competitive candidates will meet these minimum qualifications:

Extensive knowledge and experience with Data, Network Monitoring, and Voice services technologies, standards, and practices.

Ability to oversee the Data Networking services lifecycle from strategic planning to operations and financials and the ability to communicate with Executive leadership.

Data Networking expertise required to specify business requirements for current & future services.

Ability to perform Data Networking technology and operational assessments to manage portfolio.

Excellent technical awareness and understanding of technology and process for managing Data Networking services including applications in use.

Extensive knowledge and experience with large multitenant WAN/LAN/SD-WAN networks.

General knowledge and understanding of Network security and Cloud Network Connectivity standards (AWS/Azure), and best practices.

Experience in managing networking incidents and leading them to resolution.

Extensive knowledge of network monitoring tools, data, and the ability to perform analysis on the data.

Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.

Proven ability to manage delivery of services to negotiated Service Level Agreements (internal and external).

Knowledge managing a multi-sourcing service integration.

Additional Considerations

Competitive candidates should meet these additional considerations:

Experience working in State Government/Agency.

ITIL Foundations certification desirable.

Highly skilled experience with large multitenant WAN/LAN/SD-WAN networks (Verizon Managed services/MPLS experience preferred/Cisco SD-WAN) as well as VRF (virtual route forwarding) to include BGP routing knowledge.

Network monitoring experience.

Experience with network security and cloud network connectivity.

Experience creating and evaluating RFPs for Converged Voice, Video and Data Networks.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible for one (1) day of telework.

Applicants must consent to a fingerprint background check.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to "Your Application" in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a "Virginia Values Veterans" (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Email: VITAhr@vita.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.