Service Partner - PEO Implementation
St Petersburg, Florida
Employer: Paychex Inc.
Industry: Customer Service and Support
Salary: $20.23 per hour
Job type: Full-Time
Overview
Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Responsibilities
Cultivates strong relationships with clients and internal and external partners to deliver quality service \r\nProactively identifies opportunities to enhance clients' service experience \r\nMaintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures \r\nIdentifies and implements opportunities for process improvements \r\nDemonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS \r\nServes as a mentor for less experienced teammates \r\nDocuments all interactions and uses the information to improve service
Qualifications
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.23 --$28.90 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
Cultivates strong relationships with clients and internal and external partners to deliver quality service \r\nProactively identifies opportunities to enhance clients' service experience \r\nMaintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures \r\nIdentifies and implements opportunities for process improvements \r\nDemonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS \r\nServes as a mentor for less experienced teammates \r\nDocuments all interactions and uses the information to improve service
Qualifications
Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Responsibilities
Qualifications
- Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.23 --$28.90 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
Qualifications
- Bachelor's Degree - Preferred
Created: 2024-09-09
Reference: 28901
Country: United States
State: Florida
City: St Petersburg