Service Partner - PEO Payroll (PST)
Tempe, Arizona
Employer: Paychex Inc.
Industry: Customer Service and Support
Salary: $30.86 per hour
Job type: Full-Time
Overview
Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Responsibilities
Qualifications
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.81 - $30.86 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package
Responsibilities
Qualifications
Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Responsibilities
- Cultivates strong relationships with clients and internal and external partners to deliver quality service
- Proactively identifies opportunities to enhance clients' service experience
- Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
- Identifies and implements opportunities for process improvements
- Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Serves as a mentor for less experienced teammates
- Documents all interactions and uses the information to improve service
Qualifications
- High School Diploma or GED required
- Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.81 - $30.86 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package
Responsibilities
- Cultivates strong relationships with clients and internal and external partners to deliver quality service
- Proactively identifies opportunities to enhance clients' service experience
- Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
- Identifies and implements opportunities for process improvements
- Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Serves as a mentor for less experienced teammates
- Documents all interactions and uses the information to improve service
Qualifications
- High School Diploma or GED required
- Bachelor's Degree - Preferred
Created: 2024-08-22
Reference: 28610
Country: United States
State: Arizona
City: Tempe
ZIP: 85281
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