Service Rep II
St. Petersburg, Florida
Employer: Johns Hopkins Healthcare
Industry: Clerical and Administrative Support
Salary: Competitive
Job type: Full-Time
At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include:
Service Representative Position Summary:
Responsible for answering and directing all telephone calls to ensure patient safety. Accurately schedules, registers, and supports multiple hospital clinics, rehab disciplines and/or departments. This position works collaboratively with other members of the health care team to ensure patient needs are met in a timely manner resulting in both patient and physician satisfaction.
Service Representative Key Accountabilities:
Work Hours: Part time, 30 Hours Per Week
Work Location: Tampa, FL
Service Representative Qualifications:
Salary Range: Minimum 16.61 per hour - Maximum 26.57 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
- Affordable healthcare
- Paid Time Off (PTO) and company paid holidays
- Tuition Assistance
- Life and disability insurance
- Opportunities for career development
- Employee discount program - travel, tickets, dining and more!
Service Representative Position Summary:
Responsible for answering and directing all telephone calls to ensure patient safety. Accurately schedules, registers, and supports multiple hospital clinics, rehab disciplines and/or departments. This position works collaboratively with other members of the health care team to ensure patient needs are met in a timely manner resulting in both patient and physician satisfaction.
Service Representative Key Accountabilities:
- Answers and direct telephone calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers' needs.
- Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
- Schedules and pre-registers following established policies and procedures to assure accuracy. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
- Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
- Manages incoming requests and communication with referring physicians resulting in the satisfaction of both JHACH specialists and our referring physicians.
- Maintains current knowledge in all areas responding to patient/staff requests, incoming and outgoing telephone calls and paging to support optimal Ambulatory clinic operations.
- Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and triage to schedule the appropriate appointment with the appropriate provider.
- Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.
- Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
- Demonstrates willingness to achieve personal and professional growth resulting in staff development.
- Performs clerical or administrative tasks as needed to assure the integrity of the program.
Work Hours: Part time, 30 Hours Per Week
Work Location: Tampa, FL
Service Representative Qualifications:
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- Minimum of three years' experience in a medical office or clinic environment required with knowledge of medical terminology.
- The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and teambuilding skills required.
- Knowledge of computer systems and electronic medical records is required.
- Must have visual and auditory acuity to operate general office equipment.
- Must be able to read, write, speak and understand English.
Salary Range: Minimum 16.61 per hour - Maximum 26.57 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Created: 2024-09-27
Reference: 645057
Country: United States
State: Florida
City: St. Petersburg
ZIP: 33707
Similar jobs:
-
Unit Customer Service Rep - Burn Center
Tampa General Hospital (TGH) in Tampa, Florida -
Service Response Center Rep
Moffitt Cancer Center in Tampa, Florida -
Patient Service Rep-Brandon, FL
Johns Hopkins Healthcare in Bradenton, Florida -
Corp Cust Service Rep 1, BHMG Revenue Management, FT, 08:30A-5P
Baptist Health South Florida in Miami, Florida💸 $18.59 - $22.49 per hour -
CUSTOMER SERVICE REP II
McLane Company, Inc. in Haines City, Florida -
Commercial Lines Insurance Customer Service Rep
StaffMyAgency LLC in Fort Myers, Florida -
Patient Acct Collection Rep-Business Service-$3k Sign-On-FT BHC #2016
Broward Health in Fort Lauderdale, Florida -
Lead Customer Service Rep and Office Manager (remote)
Mr. Appliance in Orlando, Florida💸 $19.00 - $25.00 per hour -
Patient Acct Collection Rep-Business Service-$3k Sign-On-FT BHC #2017
Broward Health in Fort Lauderdale, Florida -
GUEST SERVICE REP II - Night Auditor (Full-Time w/Benefits)
Navy Exchange Service Command in Panama City, Florida -
CWR-Customer Service Rep I
Volt in Oldsmar, Florida💸 $15 - $16 per hour -
Bilingual (Spanish) Customer Service Rep
StaffMyAgency LLC in Tamarac, Florida -
Unit Customer Service Rep- Mother Baby Unit
Tampa General Hospital (TGH) in Tampa, Florida -
Unit Customer Service Rep - Medical ICU 2
Tampa General Hospital (TGH) in Tampa, Florida -
Unit Customer Service Rep - Specialty Surgery
Tampa General Hospital (TGH) in Tampa, Florida