Service Specialist - PEO Payroll
St Petersburg, Florida
Employer: Paychex Inc.
Industry: Customer Service and Support
Salary: $18.38 - $26.26 per hour
Job type: Full-Time
Overview
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
Qualifications
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.38 - $26.26 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
Qualifications
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Qualifications
- Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.38 - $26.26 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Qualifications
- Bachelor's Degree - Preferred
Created: 2024-09-26
Reference: 30181
Country: United States
State: Florida
City: St Petersburg
Similar jobs:
-
Membership and Customer Service Specialist
Orange theory in Lake Worth, Florida💸 $12 per hour -
Service Asset Inventory Specialist
Leidos Holding in Orlando, Florida💸 $42250.00 per year -
Field Service Engineer / Sr. Specialist
Johnson & Johnson in Tampa, Florida -
92G Food Service Specialist
Army National Guard in Bartow, Florida -
Food Services Specialist (Food Service Administrator)
Justice, Bureau of Prisons/Federal Prison System in Pensacola, Florida💸 $79808 per year -
Supervisory Food Service Specialist
Veterans Health Administration in Bay Pines, Florida -
Food Services Specialist (Assistant Food Service Administrator)
Justice, Bureau of Prisons/Federal Prison System in Miami, Florida💸 $85000 per year -
Membership and Customer Service Specialist
Orange theory in WELLINGTON, Florida💸 $12 per hour -
CDL Delivery Driver/Service Specialist - Tampa, FL
Transforce in Tampa, Florida💸 $51200 - $70400 per year -
Support Specialist (IT)/Service Desk Specialist II
Indotronix International Corporation in Maitland, Florida -
Patient Service Specialist
Insight Global in Naples, Florida -
Membership and Customer Service Specialist
Orange theory in WELLINGTON, Florida💸 $12 per hour -
92G Food Service Specialist
Army National Guard in Quincy, Florida -
Patient Service Specialist PR
Health First in Melbourne, Florida -
Patient Service Specialist PR - Patient Registration
Health First in Cocoa Beach, Florida -
Specialist-prog Svcs Fd Service
Alachua County Public Schools in Gainesville, Florida💸 $28.84 per hour -
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance in Tallahassee, Florida💸 $36000 per year -
Membership and Customer Service Specialist
Orange theory in ROYAL PALM BEACH, Florida💸 $13 per hour -
Patient Service Specialist
Insight Global in Saint Petersburg, Florida -
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance in Tamarac, Florida💸 $36000 per year