Service Supervisor, Pre Delivery

The role of the Vehicle Readiness Supervisor is pivotal in enhancing the overall Tesla experience, playing a crucial role in ensuring vehicle deliveries exceed customer expectations. In this role you will collaborate with a dynamic team of Vehicle Movement Specialists and Readiness Specialists to actively seek opportunities for continuous improvement and innovative approaches to vehicle readiness. Your primary responsibilities will include ensuring the meticulous preparation of customer cars, performing vehicle washes, and readying new vehicles for customer delivery.
To excel in this role, you should possess an inclination for swift and efficient work, thrive in challenging environments, exhibit a high level of accountability and leadership, and derive personal satisfaction from delivering exceptional results


Responsibilities

• Lead a team of Vehicle Readiness Specialists and Vehicle Movement Specialists effectively and efficiently to ensure pre-delivery vehicles are being delivered with high quality standards
• Partner with Service and Delivery leadership to plan out each quarter's delivery volume and set your team up for success to meet Tesla's quarterly and yearly goals
• Manage vendor's accounts when needed to ensure they are providing quality service to Tesla at a reasonable cost
• Prioritize all vehicle work that needs to be completed in compliance with company standards and have a plan to have that work completed prior to its delivery date (Clean, Paint Correction, Repairs, movement, detail, etc.)
• Track schedules, prioritize, communicate with various teams, and manage time effectively to meet deadlines and escalate through appropriate channels when needed
• Manage inventory and reorder supplies, as needed
• Perform additional responsibilities as assigned to meet business needs

Requirements

• Proven track record of a great work ethic
• Demonstrated ability to be a team player
• Ability to lift 50 - 60 pounds
• Valid driver's license required

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$92,812 - $194,400/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.