Service Warehouse Coordinator

Johnson & Johnson is currently seeking a Service Warehouse Coordinator to join our team located in Santa Clara, CA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Service Solutions team is looking for a Service Warehouse & Distribution Specialist to provide support for our robotic systems. Robotics & Digital Solutions is part of Ethicon, Inc., a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years from creating the first sutures to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shaping the Future of Surgery is built on our commitment to help address the world's most pressing healthcare issues and improve and save more lives.

Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars, and hemostats, and our commitment to treating serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com.

Responsible for overseeing/maintaining the Service/Repair warehouse, managing RMA field returns, maintains the inventory levels of repair components and Spare parts. Picks, packages, and ships spare parts, performs cycle counts, performs RMA decontamination, scraps, and disposes of defective materials, creates/manages service work orders, and issues parts to Service work orders. The Repair Service Engineer will also be responsible for following all local and global policies and procedures.

Qualifications

Key Responsibilities:

• Oversees the day-to-day operations and movements of materials in and out of the Service Repair Warehouse.
• Keeps accurate up-to-date inventories of all returns, component parts, and FRU inventory by conducting scheduled cycle counts.
• Opens, verifies, and receives into SAP within 48 hours all RMA field returns.
• Decontaminates biohazard field returned parts per Depot procedures.
• Creates and maintains SAP Service Repair Orders used to schedule work for the Depot Repair technicians.
• As requested by the repair technician issues repair components to Service Repair Orders.
• Disposes of defective parts and assemblies through our Material Destruction Process. Scrap waste, e-waste, and recyclable materials appropriately.
• Orders and maintains the inventory of shipping, packing materials, and misc. supplies used in the Repair Center.
• Securing RMA's from purchasing to ship parts back for Return to Vendor repairs.
• Troubleshoots with multi-departmental groups to solve material issues with production, supply, delivery, shipping, receiving, and warehousing.
• Maintains key monthly Service Warehouse metrics.

Job Qualifications:

• Vocational, Certificate, Technical, associate's degree or equivalent work experience.
• Required Skills & Experience:
• Generally, requires 2 to 4 years of relevant warehousing work experience.
• Ability to effectively communicate verbally and written communications with multi-functional groups.
• Detail oriented, excellent organizational skills, and the ability to multitask in a fast-paced environment.

Preferred Qualifications:

• SAP experience with an emphasis on transactions in a warehouse environment.
• Medical Device (Robotics experience is a plus).
• Agile experience.
• Experience with the shipping of dangerous goods. (lithium batteries, etc.)

Additional Information:

The anticipated base pay range for this position is $65,500.00 to 88,600.00 per year.

• This position is overtime eligible.
• Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:
• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Work Environment:

This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads.

May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.