ServiceNow Architect

Job Description:

This client-facing role will be an authority Service Management System (SMS) professional with a successful recent track record in the integration architecture and delivery of ServiceNow solutions. Candidates will be experienced in leading technical ServiceNow engagements end to end, providing solutions leadership, content and governance to consulting initiatives and projects.

The ServiceNow Architect will be responsible for crafting integration solutions and building blocks that meet set standards and guidelines. They will take practical constraints into account and explore alternative options, all while ensuring project goals, budgets, and timelines are met. They will have substantive ServiceNow knowledge across its suite of Product lines, including the CSM, FSM and HRSD modules.

Responsibilities:

• Development of ServiceNow Integration Architecture including but not limited to CSM, FSM and HRSD module work

• Use Integration Hub Enterprise and Spoke

• Leadership, expertise and delivery for ServiceNow based consulting initiatives and pre-sales engagements

• Define business problems/opportunities with constraints, goals, budgets and timelines

• Propose and provide solution options business cases, prototypes and walk-throughs to all required levels of stakeholders

• Document and gain acceptance / approvals of selected final solutions

• Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects

• Assessment of current state processes and tools

• Identification of platform solution options

• Definition of solution and integration requirements

• Development of architecture and implementation plans

• Coach and advise ServiceNow Developers