Services Engineer

Summary
The people here at Apple don't just build products - they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and help us leave the world better than we found it. A job at Apple is unlike any other you have had. You will be challenged. You will inspired. And you'll be proud. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

As a member of Apple's Fleet Operations Engineering group, you will be responsible for supporting Apple's Global Compute Infrastructure, maximizing uptime for services such as Pay, iCloud, Music, TV, Maps, News, FaceTime, Siri, Claris and more.



Description
We are looking for a highly motivated Systems Engineer who has the skills and experience to support Apple's cloud infrastructure. This role will be heavily involved in driving key goals in the areas of automation, process improvement/standardization, technical development, monitoring, and operational efficiency.

Responsibilities Include:

Directly support customers of various platform services, working cross functionally with SRE, QA, Development and others to investigate and resolve customer issues.

Troubleshoot, isolate and resolve container orchestration/management issues, specifically Docker, Kubernetes and Mesos.

Develop customer facing product documentation as well as internally facing documentation/procedural runbooks.

Work with Engineering teams to deploy/migrate/upgrade applications.

Participate in DevOps project brainstorming, design, implementation, and test phases to deliver effective solutions.

Execute and deliver on goals and initiatives

Monitor server and application performance, resource utilization and security/compliance.

Configure, manage and troubleshoot various Configuration Management tools, such as Puppet, Chef, etc.

Recognize, identify and respond to failure trends due to hardware, software or configurations to assist or isolate a potentially larger problem.

Configure, manage and troubleshoot load balancing technologies on both Appliances or Built as a service on various hardware platforms.

Configure, manage and troubleshoot Virtual technologies, such as VMWare, KVM, XEN, etc.

Manage Virtual environments with the use of UI interfaces, such as VC, DCUI, CLI, etc.

Configure, manage and troubleshoot VMWare technologies, such as vSphere: vMotion, vCenter, vSwitch, HA, Fault Tolerance, Virtual Data Centers, Snapshots, etc.

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