Services Technician Sr

Requisition Number: 98234

Sr. Services Technician

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are seeking a highly skilled Services Technician Sr to join our team. In this role, you will be responsible for installing, modifying, repairing, testing, and servicing a wide range of systems and communications equipment, from hardware and peripherals to software configuration, voice, video, and data cabling systems, and networks. As a Services Technician Sr, you will provide exceptional service to both our internal team and clients on-site. If you have a passion for technology and a desire to work with cutting-edge equipment, we want to hear from you!

Key Responsibilities

• Perform necessary hardware and peripheral repairs, identifying problems and determining the most efficient and cost-effective resolution to minimize customer downtime.
• Install and test system hardware at customer site, setting up and testing the hardware, identifying system hardware problems, and following any special instructions.
• Complete all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts.
• Identify system hardware problems and determine the most efficient and cost-effective way of resolving the problem.
• Order replacement parts using vendor-supplied tools such as web sites, phone support, etc.
• Understand current depot programs such as Hot Swap and AR3D and participate as needed.
• Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products.
• Resolve software configuration problems and diagnose hardware problems at the workstation level.
• Identify, pull, terminate, and label Cat3, 5e, Cat 6, Cat 6A, coax, and fiber optic cable.
• Install support structures and pathways such as J-hooks, support rings, cable slings, cable tray/ladder rack, conduit, and raceway.
• Terminate workstation outlets, patch panels, 110 and 66 blocks, and fiber.
• Read blueprints, identify cable paths, and assist with site surveys and bidding.
• Install, test, and configure network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
• Install, test, and support Network Operating Systems (NOS) and their applications.
• Perform server hardware support, troubleshooting, and performance tuning.
• Implement and support Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
• Implement and support Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

What you'll need to succeed

• Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, Personal Computers, messaging, and server software applications experience required.
• Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
• Ability to automate tasks using basic scripting techniques required.
• High level of technical proficiency in microcomputer product areas a must.
• Familiarity with large account environments and protocol required.
• Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
• Excellent troubleshooting skills needed.
• Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies.
• Ability to enter data into systems accurately required.
• Must have the ability to multitask with strong organization and time management skills.
• Must be able to respond effectively to inquiries or complaints within a timely fashion.
• Knowledge of receiving, warehouse, and safety procedures a plus.
• Possession of a valid forklift certification a plus.
• 6 months to 2 years of telecommunications experience required for Voice, Video, and Cabling.
• Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Virus scan software required for Hardware/Peripherals.
• Minimum of one year hardware troubleshooting experience required for Hardware/Peripherals.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || IT Infrastructure & Support || None || US - Hanover Park, IL ||

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