Shared Services Specialist 2 - People & Talent, TGHN

Job Summary

This position is responsible for responding to People & Talent inquiries primarily from Team Members, managers, healthcare partners, sponsored staff, and other members of the People & Talent Team. The primary focus of this job is to provide support regarding People & Talent policies, programs, processes, and some basic HR systems support (e.g., Peoplesoft, Taleo, badges, etc.).

The Shared Services Specialist 2 is responsible for data entry of employee life cycle transactions responding to tier 2 requests and inquiries from team members, leaders, and People & Talent colleagues.

Core Responsibilities

• Accurately enters data into People & Talent systems including Peoplesoft HCM for employee life cycle events.
• Executes assigned transactions in People & Talent systems based on provided guidelines and instructions with a high degree of accuracy.
• Follows internal processes to self-audit entry and completed transactions.
• Responds to team member inquires and requests escalated from tier 1 Shared Services support in alignment with People & Talent and organizational policy and procedure. Provides detailed information and warm hand-off to People & Talent colleagues and IT partners for cases requiring Tier 3 or Tier 4 support
• Ensures SOP are being followed and non-compliant items are remediated or escalated as appropriate.
• Support organizational changes including Healthcare system related transaction processing, gathering data for mass changes, and assisting HRBPs and Senior colleagues with related inquiries.
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.) using provided scripts, knowledge banks, and documentation.

This role will directly support our TGH North locations in Hernando and Citrus county, along with our Main TGH Campus People & Talent Division.

Qualifications

• High school diploma/GED required. Associates/Bachelor's Degree preferred.
• 2+ years of relevant experience required.

Other Required Skills

• Strong customer service, organization and high attention to detail required
• Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information
• Strong attention to detail
• Communicates effectively in both oral and written form
• Possesses strong problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to apply policy guidelines to situations and recognize when escalation is appropriate
• Confident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtains adequate information to refer the issue to an expert for problem resolution

Desired Competencies & Skills

• Job Complexity: Applies skills and learns company policies, procedures, and system workflows to execute a variety of transactions and tasks. Works on assignments that are both routine in nature and at times will require more advanced problem solving.
• Supervision Required: Receives general supervision.
• Decision-making: Contacts with customers primarily require providing information and tool support based on explanation and interpretation of provided reference materials.