Insight Global is looking for a Tier 2 Support Specialist to sit in Lake Charles, LA. This support team is dedicated to tier 2 support of internal employees Lake Charles. This team is looking for a motivated individual who is interested in working in a fast-paced environment and wants to grow their technical career. Daily tasks will include interacting with individuals and using a ticketing system to quickly resolve their technical issues, end-user support, handling break fixes on printers, Wi-Fi & VPN troubleshooting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Minimum 2+ year's experience in Tier II Support

Ticketing system experience (any)

Tier 1 troubleshooting experience

Good personality

Self-starter

Wants a career in IT

Nice to Have Skills & Experience

Bach. Degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.