Site of Care Manager Optum Infusion - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Site of Care (SOC) manager position is responsible for operationalization and maintenance of the SOC program. Responsible for the development of the payer pipeline, collaborating to ensure readiness, and analytics on performance. This individual will provide site of care solutions to existing and potential customers ensuring payer and member satisfaction with Optum home infusion/and or Ambulatory infusion services and support.

Primary Responsibilities:

• Support the payer team initiatives to meet/exceed growth and business objectives
• Support key initiatives and projects geared towards improving capture rate at Optum Infusion Pharmacy
• Support the operationalization and maintenance of the Site of Care program for Optum Infusion
• Collaborate with clinical and operations team to identify drugs or therapies by payer to support for site of care initiatives
• Establish and maintain performance monitoring of Site of Care offering to understand operational, contractual and financial performance to goal
• Support communication for payers, operations and sales required for readiness for product awareness, launch and success
• Perform routine administrative duties and special assignments properly and on a timely basis while maintaining compliance with all United Health Group/Optum policies and procedures
• Support health plan and other payer RFP processing to ensure Optum is positioned as a best-in-class specialty infusion provider
• Apply previous experiences to product, service or process decisions that impact multiple functions and / or customer accounts
• Analytical ability/thinking and supporting skills (excel, Tableau/BI/reporting tools, industry reports, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience working in the health care industry/account management/sales
• 2+ years in a role requiring development/monitoring of performance analytics
• Understanding of benefit design and economics associated with medical and pharmacy benefit for Medicare, Commercial and Medicaid reimbursement
• Proven excellent interpersonal skills
• Ability to travel up to 15%

Preferred Qualifications:

• 1+ years in product design
• Experience evaluating data to make informed business decisions
• Understanding of payer contracting and pricing
• Demonstrate understanding of contract language and terms of agreement in order to ensure that financial/operation impact and legal implications are aligned with business objectives
• Demonstrate understanding of financial and non-financial terms

Capabilities:

• Proven ability to build, cultivate, and maintain relationships
• Solid sense of ownership and accountability
• Drive to push things across the finish line and engage cross functionally to achieve goals
• Operational and financial discipline and rigor
• Effective communication across stakeholder at all levels organizationally
• Operates with flexibility in changing business and government regulated environment
• Proven track record on consistently achieving desired results
• Organized and can simultaneously execute through multiple projects and priorities
• Self-starter, possessing willingness and ambition to work through ambiguity and complexity
• Creative thinker and problem solver
• Collaborative, team-oriented approach
• Solid analytical, problem solving and systems thinking abilities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

---