This is the SRC is a 24X7X365 multi-disciplinary cooperations support function that includes system administration, software engineering, process expertise, incident response & management, change establishment, multi-tier Network Operation Center and customer engagement.

The ideal candidate should be an excellent communicator with a high degree of customer focus, talented, energetic collaborator who has the right mis of Hands on exposure to system engineering, monitoring, incident response, infrastructure administration covering system, networks, storage and databases (Linux/Azure Cloud /Docker & Kubernetes) or similar hosting platforms and troubleshooting thereof.

Qualifications:
• Education: Bachelor's degree in computer science, engineering and demonstrated IT work experience /MSc in computer science, Electronics, B.E/B Tech Computers, Electronics/telecommunications.
• Work Experience: 0-3 years of experience as a part of Global IT Operations, System administration, Cloud administration, and for application/product Technical Support.
• Excellent written and verbal communication skills
• Meticulous, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistency puts the customer & team above oneself.
• Ability to work in and keep up with a fast moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking
• Demonstrated problem solving ability, superior technical aptitude, proven ability to manage complex tasks, and strong analytical skills, ability to recognize plat forms and dependency.
• Good understanding of SLA and KPI with experience in productivity tools like Excel for data analysis and reporting.
• exposure to enterprise customer handling practices through ticketing, phone, email, etc., efficient customer escalation and stakeholder handling, leading to successful long term relationships.

Skill Set
• Windows System Administration
• VMWare,Kubernetes,Docker
• Linux System Administration
• KVM Virtualization (Kernel based VM)
• Knowledge/Training in Privacy & Security policies
• Payment Card Industry (PCI)
• Excellent oral and written American English
• PowerShell (May be for automation/transformation)

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