Site Reliability Engineer - Platform Support

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Site Reliability Engineer - Platform Support

Location: San Diego, CA 92127

Duration: 12 Months

Pay rate: $77/Hr on W2

Job Description:

This SRE role will focus on providing direct, level one and two support to internal engineering teams. It will require collaborating with multiple global teams to ensure each customer request is addressed in a way that is

reliable, secure, and supportable.

Responsibilities:

• Build, deploy and operate a combination of open source, custom written, and vendor provided software to support the PlayStation Network platform infrastructure
• Contribute to additional automation and testing for service deployments to improve deployment processes, working towards 100% automation
• Engage directly with engineering customers on troubleshooting requests and guiding them on solutions
• Identify opportunities for process improvement to reduce customer queue time
• Perform monthly service deployments for cloud platform services
• Perform on-call duties for general troubleshooting of core services
• Provide Tier 1/2 support for all foundational platform services

Key Qualifications:

• Ability to design and provide operational and infrastructural requirements that promote uptime, speed and security at all phases of the software lifecycle on a global scale
• Excellent troubleshooting skills that span code, system, and network
• Hands on experience in working with distributed systems and availability, reliability, scalability
• Proven experience at building, deploying and operating services at scale in public cloud environments

Required Technical Skills:

• Strong ability to troubleshoot complex issues ranging from system resources to application stack traces
• Technical certifications or other demonstrations of passion in security and technology (e.g., CISSP, AWS Associate, open source projects, or equivalent)
• Experience in developing tools for system configuration, deployment, and monitoring
• Solid grounding in information security principles
• Experience building and operating various core infrastructure services (prefer experience with multiple of these or similar technologies): Cloud Networking, Certificate Management, Software Delivery, Configuration Management, DNS, Traffic Management, Identity & Access Management, Network Access Management, Observability, Remote Access Solutions, Secure Images
• Experience in public cloud services and deployment (AWS experience preferred)
• Strong software development experience in Python, JavaScript, or Go (Python preferred)
• Experience operating in regulated environments such as SOX/PCI

Required Soft Skills:

• Systems thinking with a security mindset
• Ability to empathize with developers in a way that drives tracing solutions
• Customer and peer relationship focused with strong interpersonal and communication skills
• Ability to learn new skills/technologies quickly and independently
• Ability to thrive in a fast-paced team environment
• Methodical and systematic problem-solving approach
• Basic writing skills that support an almost compulsive drive to document
• Strong belief in driving operational excellence, owning efficiency and automation at the core of operations

Expected Experience:

• 7-10 years professional experience operating complex system with at least 3 years at large scale
• BS in Computer Science, Software Engineering, or equivalent experience

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.