Title: SOE Case Manager & Program Administrator

Employee Classification: Administrative/Professional

Institution: Northeast State Community College

Department: Student Outreach and Engagement

Salary: $44,814 - $52,353 dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

The Student Outreach and Engagement Case Manager and Program Administrator is the primary lead in helping students get the support they need to address their basic needs. These needs may include but are not limited to mental and physical health, food, transportation, and childcare. They identify students in need, work with them to determine achievable, actionable goals, and connect them directly to vetted community agencies, resources, and institutional support programs. The individual provides leadership, management, and allocation of resources for the Fund for the Improvement of Postsecondary Education (FIPSE) grant. The position will also facilitate communication and collaboration with internal and external partners to provide appropriate resources for student support. The Student Outreach and Engagement Case Manager and Program Administrator oversees the Basic Needs Navigator. The Student Outreach and Engagement Case Manager and Program Administrator reports to the Director of Campus Life and Student Engagement.

Job Duties

• Serve as the primary lead responding to student requests and helping them get the support they need to address their basic needs. These needs may include but are not limited to mental and physical health, food, transportation, and childcare.
• Provide leadership, management, and allocation of resources for the Fund for the Improvement of Postsecondary Education (FIPSE) grant.
• Guide the Basic Needs Navigator as they assist in responding to student requests and helping them get the support they need to address their basic needs.
• Develop and maintain relationships with community agencies and resources as well as institutional programs that support the basic needs of students.
• Assist and support students in their journey to be digitally self-sufficient.
• Ensure that grant activities are implemented in a manner consistent with the approved grant agreement and any subsequently approved modifications.
• Work in concert with the Grant Development Office to ensure that the program operates in compliance with U.S. Department of Education grant policies and terms; federal grant administration guidance; and TBR and NESCC operational policies and procedures.
• Monitor progress toward grant project goals and objectives. Collaborate with the Office of Research, Analytics, and Planning to facilitate the implementation of the project evaluation plan.
• Compile and present performance data and reports to college administrators and external constituencies, as appropriate.
• Collaborate with the project team to complete and submit all required internal and external grant progress reports.
• Maintain appropriate grant records, in accordance with grantor agency guidelines and State of Tennessee records retention requirements.
• Conduct individual student evaluations of student needs, gathering information to assist in the development of an effective case management plan for student support.
• Conduct interviews with affiliated stakeholders to identify resources necessary to resolve student barriers to success.
• Collaborate with internal and external constituents as well as community agencies to identify proactive measures to issues affecting the welfare of students.
• Initiate referrals to appropriate support service community agencies and serve as a student advocate
• Provide appropriate resources to students who have been referred for support to facilitate optimum student educational and personal needs.
• Provide in-service training to college staff in areas affecting social and socioeconomic circumstances.
• Attend community meetings when appropriate to strengthen partnerships and determine additional support/resources.
• Review student attendance and progress meetings based on case management needs.
• Complete other assignments as directed by supervision.

Minimum Qualifications

• Bachelor's degree in social work or related field from an accredited institution
• Three years of experience in working as a case manager in a community agency, educational institution, or related professional field.

Preferred Qualifications

• Master's Degree in social work or related field from a regionally accredited institution.
• Three years of experience with the Banner Student Information System.
• Conversational ability or fluency in a second language.

Knowledge, Skills, and Abilities

• Assessment tools and consultation models
• Recognize signs and symptoms of students in crisis
• Crisis intervention and counseling techniques
• Ability to establish and maintain effective working relationships.
• Ability to express ideas clearly and concisely.
• Ability to track multiple projects through planning, implementation, and follow-up.
• Flexibility to function with a high degree of independence.
• Technology Skills: MS Office skills, Word, Excel, Access; digital records management systems; general operating systems and data information systems.

Additional Notes

• Travel to off-campus sites may be required (Kingsport, Gray, Elizabethton).
• This position is grant funded. The grant is scheduled to end on 12/31/2025.