Passionate about building a service that changes the way customers learn and get hands on with AWS services? In this role, you and your team will manage the service that the AWS Field uses to deliver hands on engagements to AWS Customers and Partners in a scalable and secure way. This role will give you the opportunity to demonstrate your ability to solve problems at scale and how to effectively own a critical service that is a dependency for other teams. The demand for the service is consistently growing year over year, which comes with the ability to manage an increasing scope and grow your team over time based on the needs of the service and business.

Our team owns services that thousands of AWS Solutions Architects (SAs) use to work efficiently and securely with hundreds of thousands of customers. We are looking for a Software Development Manager to lead a team of engineers who own the content and event management/delivery aspects of the service. Our ideal candidate is passionate about owning large-scale services that focus on giving customers what they want: high quality, highly usable, always-on services. You're happiest when you're leading empowered highly capable engineers to deliver great customer experience. You are passionate about growing your team to meet new challenges and working with other AWS Service teams to work through large, complex problems.

As a Software Development Manager you will work closely with a diverse and talented team of engineers and product managers to ideate, build, operate, and scale, impactful customer facing features across the full product development lifecycle. You will leverage your experience and unique skills to grow engineers individual careers, and deliver impactful projects to our customers. You are open to learning new skills, growing your career, being mentored, and mentoring others. You'll collaborate with people and other Service Teams across AWS to help us deliver the highest standards for safety and security. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Our ideal candidate will demonstrate a passion for working on behalf of customers, have a track record of on-time delivery of large scale projects, and have the ability to operate independently and autonomously. This individual will be able to understand complex problems and identify areas where they will need to have their team invest, to ensure they are able to support the anticipated growth and future requirements of the service. Maturity, judgment, communication skills, negotiation skills and influencing skills are all essential as you will interact with cross-functional teams worldwide.

Key job responsibilities

* Recruit, hire, mentor, and manage teams of software engineers.

* Foster career growth and a strong team culture.

* Interface with the product manager and internal customers to understand requirements, set priorities, and communicate direction and progress.

* Own the operational health of your team's software

* Manage the agile development process and methodology to deliver tech requirements on time and with a high-degree of precision and quality.

* Coordinate with stakeholders in other groups, drive alignment across multiple orgs on shared goals and initiatives

* Make long term org design decisions, architectural decisions.

* Help develop long-term business and technology strategies.

* Drive improvements in software engineering practices.

About the team

Our team owns builds tools/services that allow the AWS field to securely, and efficiently deliver technical content and hands on events to customers. We work with AWS Event Marketing to support all large events such as re:Invent, re:Inforce, and Summits, as well as other internal teams to help support other technical content creation aspects. Our team is mostly centered in Texas, however we have folks in other locations and from a number of backgrounds / experience. We're always looking for more folks to help us improve and continue delivering an awesome experience for both internal and external customers!

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience

- 7+ years of engineering experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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