Details

• Department: Growth Marketing and Digital Experience
• Schedule: Monday - Friday, 8 hour shift
• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.


Responsibilities

Ascension Technologies is at the forefront of revolutionizing healthcare technology nationwide. We bridge the gap between clinicians and patients, transforming their interaction with technology, thereby bolstering our ability to serve communities with heightened agility and responsiveness.

Our associates harness the power of technology to foster collaborative solutions, significantly enhancing daily health decisions. Our independent software development teams labor tirelessly, ensuring our greenfield technology is meticulously constructed from the ground up, setting new standards for industry excellence.

We advocate for a compassionate and just society through our actions, words, and innovative software solutions. Our mission is to support this cause, and we remain committed to developing software solutions that embody this ethos.

Responsibilities: Engineers in this position play a key technical role in the Platform Services team with a focus on building Dynatrace dashboards, configuring and maintaining various alerting strategies, and managing the user population. Key areas of responsibility within this scope include:

• The design, development, and troubleshooting of a standard, templated set of pod-level dashboards that address various operational perspectives including performance, primary areas of functionality (varies by team), and vertical slices that capture anomalies in the flow of user experiences.
• The design, development, and troubleshooting of summary-level dashboards that provide system-wide insights into current performance anomalies, latencies, throughput, and traffic levels on a real time basis.
• The design, development and support of multiple, parallel channels (email, Slack, direct SMS messaging) for alerting key resources in the event of specific issues of degraded functionality across our various product lines.
• Routinely participating in meetings to create, revise, and/or update either the sources of tracking information or the specific manner in which such information is visualized
• Routinely track and manage the distribution of Dynatrace OneAgent coverage across Ascension's multiple (5) deployment environments ranging from DEV to PRODUCTION.
• Routinely manage Dynatrace user access to include new users, rolling off existing users in the face of position reassignments, and the collateral management of Slack notification channels and SMS user authentication.
• Active monitoring of key dashboards during the rollout of new applications or major revisions to existing software applications.
• Coordinate with one or more of the Ascension Studio's application development teams and, when required, the vendor, in order to provide a break-fix analysis of assigned Dynatrace incident tickets in order to restore full Dynatrace functionality.

Requirements

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

• 1 year of experience required.
• 4 years of experience preferred.
• 2 years of leadership or management experience preferred.

Additional Preferences

• 3+ years of experience in direct use of observability tools including at least 2 years of Cloud experience in the specific use of Dynatrace.
• Must have good verbal and written English communication skills - being able to articulate architecture concepts and solutions to developers, managers.
• Experience developing and maintaining detailed and summary level monitoring dashboards.
• Experience in coordinating with highly skilled software developers and devOps engineers to develop specific observability requirements.
• Strong troubleshooting skills with respect to observability (Mainly with Dynatrace).
• Knowledge of software development processes and supporting tools for testing & troubleshooting React front-ends and Java, Spring Boot back-end services/APIs.
• Knowledge and experience and a good overall understanding of Rest APIs/Restful Web services with an eye on selecting specific areas of code with which to drive Dynatrace dashboards and alerting.

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.


Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.


E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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Responsibilities

Ascension Technologies is at the forefront of revolutionizing healthcare technology nationwide. We bridge the gap between clinicians and patients, transforming their interaction with technology, thereby bolstering our ability to serve communities with heightened agility and responsiveness.

Our associates harness the power of technology to foster collaborative solutions, significantly enhancing daily health decisions. Our independent software development teams labor tirelessly, ensuring our greenfield technology is meticulously constructed from the ground up, setting new standards for industry excellence.

We advocate for a compassionate and just society through our actions, words, and innovative software solutions. Our mission is to support this cause, and we remain committed to developing software solutions that embody this ethos.

Responsibilities: Engineers in this position play a key technical role in the Platform Services team with a focus on building Dynatrace dashboards, configuring and maintaining various alerting strategies, and managing the user population. Key areas of responsibility within this scope include:

• The design, development, and troubleshooting of a standard, templated set of pod-level dashboards that address various operational perspectives including performance, primary areas of functionality (varies by team), and vertical slices that capture anomalies in the flow of user experiences.
• The design, development, and troubleshooting of summary-level dashboards that provide system-wide insights into current performance anomalies, latencies, throughput, and traffic levels on a real time basis.
• The design, development and support of multiple, parallel channels (email, Slack, direct SMS messaging) for alerting key resources in the event of specific issues of degraded functionality across our various product lines.
• Routinely participating in meetings to create, revise, and/or update either the sources of tracking information or the specific manner in which such information is visualized
• Routinely track and manage the distribution of Dynatrace OneAgent coverage across Ascension's multiple (5) deployment environments ranging from DEV to PRODUCTION.
• Routinely manage Dynatrace user access to include new users, rolling off existing users in the face of position reassignments, and the collateral management of Slack notification channels and SMS user authentication.
• Active monitoring of key dashboards during the rollout of new applications or major revisions to existing software applications.
• Coordinate with one or more of the Ascension Studio's application development teams and, when required, the vendor, in order to provide a break-fix analysis of assigned Dynatrace incident tickets in order to restore full Dynatrace functionality.

Qualifications

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

• 1 year of experience required.
• 4 years of experience preferred.
• 2 years of leadership or management experience preferred.

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